Incident Coordinator

We are seeking a detail-oriented and proactive Incident Coordinator to manage, track, and coordinate the resolution of IT incidents and service disruptions. The role involves acting as a central point of contact during incidents, ensuring timely communication, coordinating with technical teams, and driving incidents to closure while minimizing business impact.

Key Responsibilities

• Act as the primary point of contact for all major incidents and service disruptions.
• Coordinate and facilitate incident resolution by engaging the right technical and support teams.
• Ensure proper incident classification, prioritization, and escalation according to SLAs.
• Maintain accurate incident records, timelines, and communications throughout the lifecycle.
• Conduct incident reviews and root cause analysis (RCA) with support teams.
• Provide timely updates and status reports to stakeholders and management.
• Ensure compliance with incident management processes and ITIL best practices.
• Support continuous improvement by identifying recurring issues and suggesting preventive measures.
• Collaborate with problem management and change management teams to prevent future incidents.

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
• Proven experience in IT Service Management or similar role.
• Strong knowledge of ITIL frameworks (Incident, Problem, and Change Management).
• Excellent communication, coordination, and stakeholder management skills.
• Ability to work under pressure and manage multiple high-priority incidents simultaneously.
• Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy, etc.).
• Strong analytical and problem-solving abilities.

Job Types: Permanent, Contractual / Temporary
Contract length: 12 months

Pay: ₹15,000.00 - ₹18,000.00 per month