Inbound Tech Support

You will be working as a Technical Support Executive at Adeeba E-Services Pvt. Ltd., an international contact center known for its high customer satisfaction and reliable support functions since 2014. Your role will involve handling inbound calls from customers facing technical issues with printers, routers, and antivirus software. You will diagnose these issues and recommend suitable support plans, as well as sell technical support plans and relevant software to customers. Key Responsibilities: - Handling inbound calls related to technical issues with printers, routers, and antivirus software. - Diagnosing technical problems and suggesting appropriate support plans. - Selling technical support plans and relevant software to customers. Qualifications Required: - 1-2 years of experience in inbound/outbound technical support in an international BPO. - Proficiency in effectively closing customer calls. - Excellent communication abilities. - Experience in troubleshooting technical issues with computers, printers, broadband, routers, email systems, Mac, iPhone, and iPad. - Ability to address customer concerns and provide accurate resolutions. - Willingness to work flexible night shifts. At Adeeba E-Services Pvt. Ltd., you will enjoy perks such as a fixed salary on the 1st of every month, 24 leaves per year (including comp-offs and birthday leaves), lucrative incentives, no extension of shift timings, and an employee-friendly working environment. The salary for the Technical Support Executive role is negotiable based on experience and current compensation, with additional attractive incentives. Immediate joining is preferred. If you have a 10+2 qualification and at least 6 months to 1 year of experience in outbound tech support, along with convincing and sales skills, you are encouraged to apply. The salary ranges from Rs. 15,000 to 22,000 per month, with additional incentives. This is a direct company posting, and there are no recruitment fees involved. Freshers and domestic BPO candidates are advised not to apply. For further details or queries, contact Uzma (HR Manager) at +919883204509 or Neharul (HR) at +918101364900/8100272764. You can also reach out to the landline at +91-33-65555831/65555832.,