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Inbound Sales Representative New Assoc

Inbound Sales Representative New Assoc

Accenture

0 - 1 years

2 - 3 Lacs

mumbai

Posted:22 hours ago| Platform:

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Skills Required

orientation service operations sales inbound sales voice support operations management project management team management inbound customer service distribution customer support transmission process management team leading incident management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Next Generation Customer Operations - Customer Service

Designation: Inbound Sales Representative New Assoc

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do?

Written and verbal communication

Results orientation

Prioritization of workload

Commitment to quality

Agility for quick learning

What are we looking for? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely

Please note that this role may require you to work in rotational shifts supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Qualifications
Any Graduation

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Inbound Sales Representative New Assoc