Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Career Values
>
Inbound Executive

Inbound Executive

Career Values

3 years

0 Lacs

noida uttar pradesh india

Posted:3 days ago| Platform:

Apply

Skills Required

service communication auto documentation crm compliance data finance

Work Mode

On-site

Job Type

Full Time

Job Description

The Inbound Process Executive will be responsible for handling inbound customer queries and service requests related to retail assets (loans, credit cards, etc.) and retail liabilities (savings accounts, current accounts, deposits, etc.). The role requires excellent communication skills, strong product knowledge, and a customer-first approach to ensure high-quality service delivery and customer satisfaction.

Key Responsibilities

Handle inbound calls/emails/chats from customers related to retail banking products and services.
Address queries, complaints, and service requests efficiently within defined TATs.
Provide detailed information regarding retail asset products (personal loans, home loans, auto loans, credit cards, etc.) and retail liability products (savings accounts, current accounts, FDs, RDs, etc.).
Ensure complete and accurate documentation of all customer interactions in the CRM system.
Coordinate with internal departments (Operations, Sales, Collections, etc.) for quick resolution of customer issues.
Cross-sell relevant banking products when appropriate, adhering to compliance and quality standards.
Follow all RBI and IDFC FIRST Bank guidelines for customer data protection and service standards.
Achieve set targets for service quality, customer satisfaction (CSAT), and productivity metrics.

Qualification Experience

Education: Graduate in any discipline (Commerce/Finance preferred).
Experience:

03 years for entry-level roles.
Prior experience in a banking contact center or inbound process preferred.

This job is provided by Shine.com

More Jobs at Career Values

Limited opening For a Leading Bank !!

Mumbai Suburban, Thane, Mumbai (All Areas)

Experience: Not specified

INR 0 - 3 Lacs

Customer Service

Bhiwandi, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Recruitment Officer

Thane, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Customer Service

Thane, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Customer Service

Navi Mumbai, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Career Values

Login to

Please Verify Your Phone or Email

Confirm Action

Inbound Executive