IN-Senior Manager

Description

• Lead a team (including Managers), empowering each team member to learn, grow and achieve performance and developmental goals
• Assist with recruiting, training, developing and retaining a diverse, high-performing team
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate
• Drive business priorities and achieve store performance goals by establishing, planning and executing the operational strategy of assigned functional areas and the entire store
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member and financial information
• Perform other tasks as needed
• Contribute to an inclusive environment by respecting each other s differences and having the curiosity to learn
• Demonstrate Apple s values of inclusion and diversity in daily activities
• Be a role model for inclusive leadership behaviours and build, develop and retain diverse teams
• Take action to create a safe, respectful and inclusive environment for all team members

You should:

• Be available to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in the local language, both written and spoken.
• Have 3 years of leadership experience in retail, sales or a related field.

You can:

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instil trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Develop others through mentorship, coaching and effective feedback.
• Provide support and guide others through challenges, and step in to handle difficult conversations, while remaining calm in a fast-paced and constantly changing retail environment.
• Manage work through effective organisation, planning and prioritisation.