Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Gurugram
>
PwC Service Delivery Center
>
IN-Senior Associate - Endpoint Engineer - Windows IT Security IFS

IN-Senior Associate - Endpoint Engineer - Windows IT Security IFS

PwC Service Delivery Center

3 - 8 years

9 - 14 Lacs

Gurugram

Posted:1 day ago| Platform:

Apply

Skills Required

Service management Change management Analytical Windows Management microsoft Operations Monitoring Business operations Android

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Management Level

Senior Associate

& Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.
Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloudbased systems.

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations

& Summary

PwC Technology is the global IT organization in PwC, providing a range of shared services and

technology standards to over 350,000 people across 150 PwC member firms.

This role is within the Engineering team that delivers Endpoint Experience service to PwC member

firms. The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC,

Windows and VDIs to PwC staff.This role will have a specific focus on resolving complex support issues and ensuring high quality changes are delivered using internally defined processes. The successful candidate must have prior experience in supporting Mobile (iOS and Android) devices and/or MacBook.

Key responsibilities for the Candidate include

Resolving escalated support tickets and managing the queue in ServiceNow

Evaluating the documentation provided by design teams, and ensuring the Operations team delivers the change successfully. This involves QA of solution and adhering to formal change management processes.

Documenting operational processes and creation of KB articles

Ability to analyze data using Excel

Ability to troubleshoot complex incidents on Mobiles (iOS/Android) and/or MacBooks laptops.

At least 3 years experience in supporting/managing Mobile/Macbook in an enterprise environment

Microsoft Intune (essential)

Omnissa Workspace ONE (desirable)

Excellent written and verbal communication ability in English

Selforganized can organize their time without being micromanaged

Proven track record of resolving problems and designing/analyzing technical solutions for iOS/Android and/MacBook devices

Mandatory skill sets

Macbook, intune, mdm, powershell

Preferred skill sets

Strong problemsolving and analytical skills PowerShell scripting is a plus PowerBI reporting experience is a plus

Years of experience required

4+ yrs

Education qualification

Bachelors

Education

Degrees/Field of Study required Bachelor Degree

Degrees/Field of Study preferred

Required Skills

Macbook Repair

Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, CloudBased Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy, FinOps Operating Model {+ 17 more}

Travel Requirements

Available for Work Visa Sponsorship

More Jobs at PwC Service Delivery Center

Senior Associate SAP SD Enterprise APPS SAP Bangalore

Bengaluru

5 - 10 yrs

INR 10 - 11 Lacs

Senior Associate-Data Engineer

Mumbai

2 - 4 yrs

INR 4 - 6 Lacs

Associate_ GTM_Strategy&_ Advisory

Gurgaon

Experience: Not specified

INR 14 - 19 Lacs

Senior Associate_Oracle EPM FCCS_ D&A _Advisory

Bengaluru

4 - 8 yrs

INR 8 - 12 Lacs

IN-Senior Associate Azure Dot net

Bengaluru

5 - 9 yrs

INR 10 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

PwC Service Delivery Center

IT Services and IT Consulting

New York NY

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

IN-Senior Associate - Endpoint Engineer - Windows IT Security IFS