Develop and implement organization-wide information security policies and practices Monitor IT infrastructure for security incidents and lead the incident response process Conduct regular risk assessments, vulnerability scans, and audits Ensure compliance with relevant standards and regulations (e.g., ISO 27001, SOC 2, GDPR, PCI-DSS) Manage the deployment and monitoring of security tools (firewalls, SIEM, DLP, IDS/IPS, endpoint protection) Coordinate with internal teams and third-party vendors to ensure secure systems and operations Lead and guide the security awareness and training program across departments Handle internal and external security audits, and ensure timely closure of findings Stay updated with emerging threats, security trends, and regulatory changes Collaborate with the IT, DevOps, and legal teams to ensure secure development and compliance
Develop and execute data-driven strategies for customer acquisition, activation, and retention Own and manage performance marketing campaigns across platforms like Google Ads, Meta, LinkedIn, and others Drive A/B testing and conversion rate optimization (CRO) to improve user engagement and funnel efficiency Identify high-impact growth opportunities through analytics, user behavior, and market trends Collaborate with product, content, sales, and design teams to launch growth experiments and new initiatives Track key metrics (CAC, LTV, ROAS, churn rate, etc.) and prepare detailed performance reports Optimize user journeys and work on lifecycle marketing to improve customer retention and loyalty Manage marketing automation tools and CRM workflows to scale personalized campaigns Build and scale referral, influencer, and partnership-based growth channels
Respond to customer queries via phone, email, and chat in a timely and professional manner Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution Maintain accurate records of customer interactions and transactions using CRM tools Identify and escalate priority issues to the appropriate teams when needed Provide product/service information to customers and guide them on how to use it Ensure customer satisfaction and deliver a consistent support experience Collaborate with internal teams to improve customer experience and process efficiency Meet performance metrics such as response time, resolution time, and CSAT scores
Generate leads through cold calling, email campaigns, and inbound queries Qualify prospects based on needs, budget, and decision-making authority Present and explain products/services to potential clients over calls or video meetings Maintain and update CRM systems with accurate client data and follow-ups Follow up on leads generated by marketing activities The candidate should be able align the sales closure meetings
Should have worked for more than 3 years in SAAS product-based company Support the Product Manager in defining product vision, strategy, and roadmap Conduct market research and competitor analysis to identify user needs and trends Collaborate with design and development teams to create user stories, wireframes, and functional specifications Assist in prioritizing product features and managing the product backlog Track key product metrics to measure performance and inform future improvements Coordinate product releases and ensure timely delivery Gather and analyze user feedback to iterate and improve product features Help prepare product documentation and training materials
• Coordinate and support the sales team with administrative tasks, proposals, and follow-ups • Process and track customer orders, ensuring accuracy and timely delivery • Respond to customer inquiries, resolve issues, and ensure high customer satisfaction • Maintain and update CRM databases, sales records, and client documentation • Prepare and distribute sales reports, presentations, and meeting summaries • Communicate with logistics and operations teams to monitor order fulfillment • Assist in planning and executing sales campaigns, events, and promotions • Track inventory levels and coordinate restocking or backorder solutions • Follow up on leads and generate basic sales activity when needed • Support onboarding of new clients and maintain long-term client relationships
Plan, execute, and optimize acquisition campaigns across channels (paid social, search, influencer, affiliates, partnerships). Develop and execute customer retention strategies to increase repeat purchase rate, LTV, and loyalty. Monitor churn rates and implement strategies to reduce attrition via personalization, loyalty programs, and timely re-engagement campaigns. Build and own the CRM strategy including email, SMS, push notifications, and in-app messaging to nurture and retain customers. Collaborate cross-functionally with product, tech, and operations to unlock new growth levers Create detailed customer segments based on behavior, demographics, purchase history, and engagement. Align growth initiatives with overall brand positioning and strategy .