Job
Description
The Institutional Credit Managements (ICM) aims to provide an integrated end-to-end credit underwriting, identification, measurement, management, monitoring, and reporting for wholesale credit businesses across the enterprise. Wholesale Credit Risk (WCR) In-Business Quality Assurance (QA) plays a crucial role within the ICM organization. WCR In-Business QA ensures that established standards and processes are consistently followed and applied. The results of quality assurance reviews (QARs) are utilized by WCR and ICM Management to assess the quality of the group's policies, procedures, programs, and practices related to wholesale credit risk management. These results aid in identifying risks associated with operational and control weaknesses, training requirements, and process deficiencies. Reporting directly to the WCR Head of In-Business QA, this role involves providing feedback, insights, and observations on deficiencies and areas of improvement identified during QARs. Collaboration with WCR businesses, In-Business Credit Risk, Independent Risk, Banking & International Credit Review (BICR), Internal Audit, and Regulators is essential for effective management of identified issues. Based in Mumbai (India) and reporting to the In-Business QA WLCR Enablement Head, the key responsibilities of this role include: - Managing population sourcing regularly for all QA entities and maintaining standards for analyzing applicable workflows for WCR Policies, Procedures, and Standards in coordination with QA Heads - Collaborating with multiple teams to ensure effective execution of QARs by assisting in population analytics, sample selection, test script development, and other necessary activities - Sharing accurate and timely information related to the Population Extract with QA Leads and Heads - Coordinating with WLCR and CCR Leads and Heads to ensure timely information sharing with QA Management, addressing any blockers hindering QAR completion - Ensuring diligent execution of Corrective Action Plans (CAP) for In-Business QA Self-Identified Issues (SII) and timely submission for review and closure - Participating in the design and communication of Insights and Analytics Management Information (MI) reports with WLCR and CCR QA Leads/Heads - Supporting internal projects, initiatives, Voice of the Employee (VOE), diversity, and inclusion initiatives - Limited travel involvement (less than 10%) The ideal candidate should possess: - Demonstrable project management or assurance experience, with 8-10 years in wholesale banking, credit risk management, operations, or internal audit - Advanced understanding of risk management and control frameworks in wholesale lending management or equivalent risk discipline - Proficiency in data analytic tools and preparing presentations for senior management - BA/BSc or higher degree in Business (MBA) or related subject The successful candidate should also exhibit: - Strategic orientation to drive best practices within ICM and Citi - Strong managerial skills in building high-performing teams and fostering a positive culture - Excellent interpersonal skills, relationship-building abilities, and influencing skills - Effective time management, organizational skills, and ability to work independently - Outstanding written and verbal communication skills across various audience levels - Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) This role falls under the Controls Governance & Oversight job family group and is categorized under Quality Assurance, Monitoring & Testing. It is a full-time position at Citi. Citi is committed to providing reasonable accommodations for individuals with disabilities during the application process. To learn more about Citi's EEO Policy Statement and your rights, please refer to the relevant documents provided.,
