IN--Associate_ Business Continuity Management

Job Description

Internal Firm Services Industry/Sector Management Level Associate & Summary In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Why PWC Learn more about us . & Summary The Business Continuity Management (BCM) Product Support (FTE) role is a critical position within the Enterprise Service Platform Program, focusing on the ServiceNow platform. This role is essential for managing and enhancing the ServiceNow platforms and products for the PwC network of firms. Provide L1/L2 enduser support for the ServiceNow BCM service offerings. Drive the timely support of BCM service offerings in the new Service Hub. Manage and enhance the ServiceNow platforms and products. Mandatory skill sets Experience with ServiceNow platform. Strong understanding of Business Continuity Management, Resiliency, and Disaster Recovery. Preferred skill sets Experience in IT Service Continuity Management (SCM). Familiarity with Enterprise Service Platform Program. ServiceNow BCM module. Years of experience required 3 to 7 years Education qualification B.E, M.C.A, Engineering Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills ServiceNow Platform Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being No