Responsibilities: Meet with prospective clients to explain the benefits and risks of hardware and software asset management Support IT Asset Management (ITAM) engagements that include maturity assessments, gap analysis, process improvements, tool selection, and implementation Prepare deliverables and presentation material to clients in addition to leading client presentations and data gathering sessions to support ITAM initiatives Identify performance improvement opportunities for clients for ITAM and adjacent functions including Change Management and Release Management Support the development of internal ITAM tools and training materials Help develop intellectual property Qualifications: 4 -6 years of experience in software asset management Bachelor's degree from an accredited college/university in an appropriate field; MBA from an accredited college/university preferred Understand the basic ITAM principles from a physical, financial, and contractual perspective Knowledge of ITAM technology platforms such as ServiceNow, Remedy, or Flexera preferred Effective written and oral communication skills with strong interpersonal skills Minimal travel 0%-10%

About ISG: Wanted: dynamic and creative individuals ready to connect with a like-minded team. Youll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesnt mean youve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team thats connected – connected by freedom.: ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change. Position Summary: The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice. This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research. This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English. The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues. The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant Roles and Responsibilities: Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers) Liaison between provider and ISG Advisory community Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls Drive and manage monthly/quarterly targets of usage of services per client assigned Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly. Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process. Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis. Skills Required: A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function. Time management skills - The ability to juggle multiple projects with aggressive deadlines Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful Education level: Bachelor’s Degree with a diploma in Marketing/Operations At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands..

Wanted: dynamic and creative individuals ready to connect with a like-minded team. Youll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesnt mean youve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom. Knowledge, Skills and Experience Qualifications 5-10 years recent experience with consulting engagements or with large consulting firm or specialty practice related to the outsourcing industry or experience in managing PMO function for large transformation programs in large consulting companies/ global captives. Significant experience in the deal advisory space. Must have advised clients on ITO sourcing transactions or have led and managed deals at Service Providers An understanding of global corporate large deals practice - including drivers of win a deal, solution, cost drivers, ability to work with Service Providers to ensure effective cost solutions and agreed upon service level agreements. Experience focused on transformation aspects including shared services, operational improvement and outsourcing/offshoring. Advised clients in establishing their IT and sourcing strategy. Ability to perform assessment projects related to client current environment, specific to IT and process maturity assessment. Well versed in new age Digital technologies like cloud and digital solutions and how to embed them in large deals solutions. Comprehensive knowledge and experience in financial management of global outsourced Services and Service Providers. Experience focused on transformation aspects including shared services, operational improvement and outsourcing/offshoring. Business development and sales experience including prospecting, lead qualification, proposal writing, sales calls and sales support. Working knowledge of capabilities of Tier 1 and Tier 2 outsourcing vendors. Practice development experience, including sales and marketing collateral development, IP development and solution development. Delivery management experience, including managing teams at all project phases, successful client relationship management and multi-project oversight. Ability to do both strategic assessment and transactional consulting at senior levels. Understands full sourcing lifecycle. Ability to performs data metrics analysis, comparison with market sourcing data, current state assessments, change readiness, gap and opportunity analysis, delivery model alternatives analysis, and service delivery strategy. Strong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy-to-understand business terms to all levels of management including senior leaders. Education Bachelor of Arts or Science degree in a technical or scientific field MBA/MS or other advanced degree(s) desirable Travel - 30% - 40% required or as per project requirement. Duties & Responsibilities The Consultant / Senior Consultant participates as a key contributor or as a team member of large or mega-deal engagements in a given business function. The Consultant participates as part of an advisory team in the delivery of ISG methodology and tools in support of client sourcing initiatives. The Consultant assists and/or leads in the development of initial assessments, project plans, vendor research and selections, financial modeling, RFP creation, contract negotiations and post selection administrative actions. At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Experience Range: 6-8 years of overall experience with a minimum 3-4 years of experience on ServiceNow Custom Applications Development and Implementation Qualifications: Graduate or Post graduate in Coputers and Engineering Streams Hands on Experience on Service Now tool and building custom applications and Integrations with third party tools Experience on Javascript, Client and Server side scripting Business rules, Script Includes, UI Actions, UI Policies, Data Policies – all scripted aspects of Service Now system. Experience on UI interfaces within Service Now – Service Portal, CMS, Native – UI pages, UI Macros, CSS, HTML, Angular JS. Experience in Angular JS with Service Portal, data flow between front/back end. Excellent Development, debugging and problem-solving skills Excellent communications, Business Analysis, presentation, listening and negotiation skills Strong customer service mindset Ability to multi-task and work with management to prioritize tasks. Good troubleshooting skills with the ability to assist in determining root cause of problems, offer recommendations or suggestions for a quick, but effective, resolution. Demonstrate strong confidence in abilities and knowledge. Ability to work well in crisis situations. Demonstrate strong sense of responsibility. Ability to work under minimal supervision. Role Details: Key tasks to be performed by the resource will include: Development, Implementation, Testing and debugging skills on ServiceNow platform ServiceNow modules customization ServiceNow instance integrations using REST/SOAP APIs Experience in Requirements gathering and designing the solutions Experience in Angular JS

Role Name: L1 Helpdesk Team Lead ServiceNow Platform Support (Custom Applications) Experience Range: 6 - 8 years overall, with 3+ years in a leadership or supervisory role in IT support, and 24 years of experience in ServiceNow platform support About the Role We are looking for a proactive and service-oriented Helpdesk Team Lead to manage frontline support operations for our custom-built applications on the ServiceNow platform, with a strong emphasis on the Service Portal interface. This role is central to ensuring the timely resolution of incidents, effective queue management, and high customer satisfaction all within an ITIL-aligned framework. You will lead a team of L1 support analysts, oversee ticket triage and escalation, and collaborate with cross-functional teams to ensure platform stability and continuous service improvement. This is a leadership opportunity to shape the user support experience in a dynamic and evolving environment. Key Responsibilities Team Leadership & Operations Lead and manage the L1 Helpdesk team, ensuring timely and high-quality resolution of incidents and service requests. Oversee the onboarding of new team members, ensuring they are trained on ServiceNow tools, support processes, and customer service standards. Ensure all incidents and service requests are resolved within defined SLAs and OLAs. Monitor and manage the helpdesk queue, ensuring accurate triage, prioritization, and escalation of tickets. Coordinate staffing schedules, shift rotations, and workload distribution to ensure 24/7 support coverage. Mentor and coach team members, conduct performance reviews, and identify training needs. Incident & Escalation Management Act as the first point of escalation for unresolved or complex L1 issues. Lead the response to major incidents, ensuring timely coordination, stakeholder communication, and resolution. Conduct post-incident reviews and contribute to root cause analysis and preventive actions. Ensure adherence to ITIL best practices for Incident Management, Service Request Fulfilment, and Knowledge Management. ServiceNow Platform Support Oversee L1 support for custom ServiceNow applications and the Service Portal interface. Perform basic configuration tasks, user account administration, and access management within ServiceNow. Collaborate with L2/L3 teams for escalations, platform enhancements, and bug fixes. Participate in testing and validation of new ServiceNow features, upgrades, and patches. Reporting & Continuous Improvement Track and report on KPIs such as First Call Resolution (FCR), Mean Time to Resolution (MTTR), Customer Satisfaction (CSAT), and many more. Analyze recurring issues and recommend improvements to reduce ticket volume and enhance user experience. Maintain and improve support documentation, SOPs, and knowledge base articles. Conduct regular quality audits of tickets and support interactions to ensure consistency and service excellence. Prepare and present reports on helpdesk performance, trends, and improvement initiatives to leadership. Stakeholder Engagement Maintain clear, timely, and effective communication with end-users regarding ticket status, guidance, and resolution timelines. Manage customer escalations with professionalism, ensuring timely resolution and user satisfaction. Act as a liaison between the L1 team and other IT functions (e.g., Application Support, Infrastructure, Product Teams). Represent the support team in operational meetings and contribute to service improvement initiatives. Essential Skills & Experience Strong experience in ServiceNow platform support, particularly with custom applications and Service Portal. Proficiency in JavaScript, client/server-side scripting, and ServiceNow components such as Business Rules, Script Includes, UI Policies, and Data Policies. Hands-on experience with REST/SOAP API integrations, UI Pages, UI Macros, HTML, CSS, and AngularJS. Familiarity with Now Experience UI Builder, Integration Hub, and Mobile Agent capabilities. Strong understanding of ITIL practices with ITIL v3/v4 Foundation Certification and related service management principles. Excellent troubleshooting, communication, and customer service skills. Demonstrated ability to lead under pressure, prioritize effectively, and make sound decisions. Preferred Attributes Degree in Computer Science, Engineering, or a related field. ITIL Foundation certification or equivalent. Experience working in Agile or DevOps environments. Experience with reporting and dashboard creation in ServiceNow. Strong analytical mindset with the ability to make data-driven decisions. Exposure to ServiceNows AI and automation features (e.g., Virtual Agent, Predictive Intelligence). A natural coach and mentor with a passion for developing talent and fostering team growth.

Website: Leading Global Technology Research & Advisory Firm | ISG (isg-one.com) Wanted: dynamic and creative individuals ready to connect with a like-minded team. Youll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom. Role Overview ISG Research is one of the fastest-growing segments within ISG. To enable future growth and scale, we’re modernizing our research operations using AI and intelligent automation.We’re looking for an experienced AI Developer who is passionate about transforming real-world business processes using emerging technology. This is a high-impact role where you’ll work closely with professional researchers, cross-functional business leaders, and global technology stakeholders to shape the future of our research operations. You’ll thrive here if you: Are a creative problem-solver who enjoys figuring things out independently Communicate clearly with both technical and non-technical collaborators Bring a positive, can-do attitude and a drive to make meaningful change Are excited to work across AI, Automation, and Microsoft platforms to build intelligent, scalable systems This role is based in Bangalore and will collaborate with colleagues across the US, Europe, and India . Key Responsibilities Design, develop, and implement AI-driven solutions to streamline and enhance research processes Leverage AI tools (ChatGPT Enterprise, and Microsoft CoPilot Enterprise) and Automation tools (e.g., Azure AI Services, Power Automate, Power Apps, Copilot Studio) to deliver intelligent workflows Build and integrate agentic tools and LLM-powered assistants to support business users Analyze current-state workflows and identify opportunities for automation or augmentation Integrate internal and third-party APIs to extend system capabilities Work with stakeholders to define requirements and translate them into working solutions Document technical designs, processes, and best practices Continuously learn and recommend new tools, approaches, and AI services Technical Skills RequirementsProgramming & Scripting Strong in Python (required) Familiarity with PowerShell , C# , or .NET is a plus (for MS ecosystem alignment) AI/ML Experience Experience working with Azure AI Services (e.g., Azure OpenAI, Azure Machine Learning, Cognitive Services) Familiarity with agent frameworks like LangChain , Semantic Kernel , or Microsoft Copilot Studio Solid understanding of Large Language Models (LLMs) and prompt engineering Ability to build and maintain custom GPT agents or copilots Automation & Integration Experience with Microsoft Power Platform , especially: Power Automate Power Apps Dataverse Integration experience using Microsoft Graph API , REST APIs , or Logic Apps Bonus: Experience with Microsoft Synapse , Azure Data Factory , or RPA tools (UiPath, Power Automate Desktop) Data & Cloud Good understanding of data structures , ETL , and API-based integration Hands-on experience with Azure , including deployment and monitoring of AI services Experience Level 5–10 years of experience in software development, with recent experience focused on AI/ML, automation, or Microsoft technologies Demonstrated ability to independently research and deliver working solutions in ambiguous problem spaces Prior experience modernizing legacy business or knowledge-based workflows is a plus Soft Skills and Traits Strong problem-solving skills and a growth mindset Excellent communication skills, both written and verbal Ability to collaborate across time zones with teams in the US and Europe Comfortable working with domain experts (e.g., researchers, consultants) Organized, curious, and eager to learn Education & Certifications Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field Preferred Certifications: Microsoft Certified: Azure AI Engineer Associate Microsoft Power Platform Developer Associate (or equivalent experience) Work Setup Location : Bangalore, India Work Arrangement : Hybrid – required to work from the office 2–3 days per week Collaborates with teams in India , Europe , and the United States Why Join ISG? Be part of a high-growth, high-impact transformation initiative Use cutting-edge tools across AI, automation, and Microsoft platforms Shape how a successful research business evolves for the next decade Collaborate with a global team of smart, experienced professionals Help define how real AI adoption happens inside the enterprise At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Position Summary: The Manager Performance Management CoE (Center of Excellence) will be responsible for driving service performance excellence across vendors, functions, and geographies. This role will lead SLA governance, analytics, reporting, and continuous improvement initiatives to ensure alignment with contractual obligations, service quality expectations, and organizational objectives. Key Responsibilities: SLA Governance and Performance Oversight Lead end-to-end SLA and KPI governance across IT service providers and internal towers. Ensure accurate, timely reporting and interpretation of performance data. Monitor trends, identify performance gaps, and drive corrective action plans with suppliers. Operational Excellence and CoE Development Establish and maintain standardized SLA governance frameworks, templates, and dashboards. Develop playbooks, SOPs, and best practices for performance management activities. Act as a change agent to build performance-centric culture across the organization. Analytics, Reporting & Insights Manage the performance reporting lifecycle: data collection, validation, analysis, and communication. Create executive-level dashboards and performance scorecards using tools like Power BI, Tableau, or Excel. Provide actionable insights to business stakeholders and governance forums. Stakeholder Management Collaborate with Service Owners, Business Units, Procurement, and Legal for contract compliance and vendor engagement. Conduct QBRs with vendors, presenting performance trends, compliance issues, and improvement plans. Ensure transparency and alignment across global and regional teams. Continuous Improvement & Automation Identify automation opportunities in SLA tracking and reporting using AI/ML or RPA tools. Drive initiatives to improve speed-to-resolution, customer satisfaction, and cost efficiency. Support transformation programs that elevate vendor and service performance. Required Qualifications: Education: Bachelors in IT, Business, or related fieldExperience: 10–15 years in IT performance management, SLA’s, Managed services background, vendor governanceTools: Strong skills in Excel, Power BI, Tableau, ServiceNowKnowledge: Deep understanding of SLA/OLA frameworks, ITIL, service deliveryCertifications (preferred): ITIL v4, Six Sigma, PMP, CSM, Key Competencies: Strategic Thinking and Operational Discipline Strong Analytical and Presentation Skills Vendor and Stakeholder Relationship Management Change Management and Influence Communication and Executive Reporting Results-Oriented and Collaborative Mindset Why Join Us: Lead a high-impact, cross-functional CoE central to our client success. Work in a dynamic, data-driven environment with exposure to senior leadership. Help shape enterprise-wide service excellence initiatives.

Wanted: dynamic and creative individuals ready to connect with a like-minded team. Youll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that’s connected – connected by freedom. POSITION SUMMARY: ISG seeks a Procurement Specialist to work within a team and to be responsible for procurement and various procurement activities for our client base. The Procurement Specialist will be part of a center of excellence and will perform outsourced procurement work for various clients. ESSENTIAL JOB FUNCTIONS: May be responsible for supplier selection, contract authoring, negotiations, workflow management, RFX processes, Playbooks and other miscellaneous procurement tasks Analyze technology agreements and client data in order to identify savings opportunities; makes recommendations based on analysis Negotiate business terms on behalf of clients for software, hardware and service agreements ranging from $25k-hundreds of millions Review, negotiate and initiate contracts s directly with Service Providers on behalf of clients Manage required reporting to client Perform contract research and address client queries around IT Agreements Provide contract negotiation support in the form of RFX’s, supplier negotiation, contract research, review and analysis, as necessary Assist in the development of process improvement strategies to the contract lifecycle process REQUIREMENTS: At least 6 to 8 years' experience in IT procurement Experience in industry procedures, costs, and terms Proficient computer skills, including Microsoft Office Suite Experienced at compiling and following strict budgets Able to multi-task, prioritize and manage time efficiently Exposure on RFX End to end procurement experience Must have experience in contract negotiations At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be. The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Description Role Name: L1 Helpdesk Team Lead ServiceNow Platform Support (Custom Applications) Experience Range: 6–8 years overall, with 3+ years in a leadership or supervisory role in IT support, and 2–4 years of experience in ServiceNow platform support About the Role We are looking for a proactive and service-oriented Helpdesk Team Lead to manage frontline support operations for our custom-built applications on the ServiceNow platform, with a strong emphasis on the Service Portal interface. This role is central to ensuring the timely resolution of incidents, effective queue management, and high customer satisfaction — all within an ITIL-aligned framework. You will lead a team of L1 support analysts, oversee ticket triage and escalation, and collaborate with cross-functional teams to ensure platform stability and continuous service improvement. This is a leadership opportunity to shape the user support experience in a dynamic and evolving environment. Key Responsibilities Team Leadership & Operations Lead and manage the L1 Helpdesk team, ensuring timely and high-quality resolution of incidents and service requests. Oversee the onboarding of new team members, ensuring they are trained on ServiceNow tools, support processes, and customer service standards. Ensure all incidents and service requests are resolved within defined SLAs and OLAs. Monitor and manage the helpdesk queue, ensuring accurate triage, prioritization, and escalation of tickets. Coordinate staffing schedules, shift rotations, and workload distribution to ensure 24/7 support coverage. Mentor and coach team members, conduct performance reviews, and identify training needs. Incident & Escalation Management Act as the first point of escalation for unresolved or complex L1 issues. Lead the response to major incidents, ensuring timely coordination, stakeholder communication, and resolution. Conduct post-incident reviews and contribute to root cause analysis and preventive actions. Ensure adherence to ITIL best practices for Incident Management, Service Request Fulfilment, and Knowledge Management. ServiceNow Platform Support Oversee L1 support for custom ServiceNow applications and the Service Portal interface. Perform basic configuration tasks, user account administration, and access management within ServiceNow. Collaborate with L2/L3 teams for escalations, platform enhancements, and bug fixes. Participate in testing and validation of new ServiceNow features, upgrades, and patches. Reporting & Continuous Improvement Track and report on KPIs such as First Call Resolution (FCR), Mean Time to Resolution (MTTR), Customer Satisfaction (CSAT), and many more. Analyze recurring issues and recommend improvements to reduce ticket volume and enhance user experience. Maintain and improve support documentation, SOPs, and knowledge base articles. Conduct regular quality audits of tickets and support interactions to ensure consistency and service excellence. Prepare and present reports on helpdesk performance, trends, and improvement initiatives to leadership. Stakeholder Engagement Maintain clear, timely, and effective communication with end-users regarding ticket status, guidance, and resolution timelines. Manage customer escalations with professionalism, ensuring timely resolution and user satisfaction. Act as a liaison between the L1 team and other IT functions (e.g., Application Support, Infrastructure, Product Teams). Represent the support team in operational meetings and contribute to service improvement initiatives. Essential Skills & Experience Strong experience in ServiceNow platform support, particularly with custom applications and Service Portal. Proficiency in JavaScript, client/server-side scripting, and ServiceNow components such as Business Rules, Script Includes, UI Policies, and Data Policies. Hands-on experience with REST/SOAP API integrations, UI Pages, UI Macros, HTML, CSS, and AngularJS. Familiarity with Now Experience UI Builder, Integration Hub, and Mobile Agent capabilities. Strong understanding of ITIL practices with ITIL v3/v4 Foundation Certification and related service management principles. Excellent troubleshooting, communication, and customer service skills. Demonstrated ability to lead under pressure, prioritize effectively, and make sound decisions. Preferred Attributes Degree in Computer Science, Engineering, or a related field. ITIL Foundation certification or equivalent. Experience working in Agile or DevOps environments. Experience with reporting and dashboard creation in ServiceNow. Strong analytical mindset with the ability to make data-driven decisions. Exposure to ServiceNow’s AI and automation features (e.g., Virtual Agent, Predictive Intelligence). A natural coach and mentor with a passion for developing talent and fostering team growth.

Wanted: dynamic and creative individuals ready to connect with a like-minded team. Youll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesnt mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So get ready to kickstart your career with a team that’s connected – connected by freedom. Responsibilities: Contract Lifecycle Management : Lead the management of the entire contract lifecycle, including the drafting, negotiation, and execution of contracts with vendors and suppliers. ISG Processes Implementation : Understand and implement ISG Contract Lifecycle Management processes to ensure compliance and efficiency. M&A Support : Coordinate and execute the due diligence process, ensuring that all relevant information is gathered, analyzed, and reported. Contribute to drafting, negotiating, and executing contracts related to M&A activities. Contract Review and Analysis : Review and analyze contract terms to identify potential risks, discrepancies, and opportunities for cost savings and process improvements. Legal contracts and documents including License Agreements, Service Agreements, ADM Agreements, IT Agreements, EUC Agreements, Non-Disclosure Agreements, etc. Contract Research and Client Support : Conduct contract research to address client queries on complex IT Agreements, providing informed responses and support. Collaborate with stakeholders from various departments within the client organization to grasp business objectives, desired product/service specifications, and projected demand. Negotiation : Negotiate business terms on behalf of clients for software, hardware and service agreements ranging from $25k-hundreds of millions. Also provide support in contract negotiations by conducting research, reviewing terms, and analyzing agreements. Renewal and Termination Oversight : Assist in managing contract renewals and terminations, ensuring processes are followed and documentation is complete. Issue and Dispute Resolution : Support the resolution of issues and disputes related to contractual obligations, facilitating communication between stakeholders. Legal Correspondence Management : Manage legal notices, approvals, consents, and other correspondence related to contracts, ensuring timely and accurate communication. Reporting : Provide required reporting to client including but not limited to regular progress updates to direct manager and to key internal partners. Required Qualification, Skills and Experience: Bachelor’s Degree or Master’s degree in Law Min 6-8 + years’ experience in IT field Excellent negotiation and communication skills, with the ability to effectively interact with vendors, suppliers, and internal stakeholders. Strong analytical and problem-solving abilities, with a keen attention to detail. Business sense and ability to develop critical thinking. Exposure and experience in handling IT contracts administration, drafting and research Experience in contracting to include but not be limited to Master Service Agreements, Statements of Work, Amendments and NDAs Experience in Merger and Acquisition work Excellent analytical abilities to grasp the key points from complicated details. High Level of expertise in Microsoft (Office, PowerPoint, Publisher, Visio). Excellent organization, strong written/verbal communications and writing styles with an eye for detail.