Implementation Specialist - US

Role: Implementation Specialist - US

• Experience: 2 - 4 Years
• Location: Chennai, Tamil Nadu, India
• Relocation benefits are provided to outstation candidates
• Mode of work: Work from office, US timings
• Working days: Five days a week,
• Budget: ₹15 LPA - ₹25 LPA (87% F +13%V)
• Notice period: Immediate to 30 days
• Looking candidates from SaaS or Product company
  

About company:

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What will you do?

• Own and manage customer relationships from the point of sale through successful implementation
• Be a platform domain expert and set up customers for immediate success
• Work with sales, product, and support teams to ensure that each piece of the journey promotes a “customer first” environment at all times
• Be result-oriented and data-driven to actively track usage of the platform and drive ROI for customers. Analyze and showcase customer data to improve the user experience.
• Prepare videos, emails and phone calls to ensure that customers are supported during the onboarding and implementation process
• Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process.
• Work closely with customers and their tech teams to fully integrate into their tech stack.
• Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process.
• Track and hit key implementation milestones and reduce roadblocks throughout the process
• Improving product or service adoption by educating users about the product best practices
• Ensure faster, smoother customer adoption and use of the platform and effectively showcase the ROI and time-to-value to the customers
• Flexible to work in the US timings.
  

You should apply if:-

• You have 2+ years of experience in a customer-facing role at a SaaS company, preferably in implementations, onboarding, or technical consulting.
• You have hands-on experience or exposure to REST APIs and have worked on custom integrations between SaaS platforms and third-party tools.
• You bring strong organizational and analytical skills, with a sharp eye for detail.
• You are a critical thinker with a proven ability to solve complex problems, and you're comfortable learning new technologies quickly.
• You have a customer-first mindset and are passionate about building long-term customer loyalty.
• You possess excellent written and verbal communication skills and can clearly explain technical concepts to both technical and non-technical audiences.
• You listen actively, empathize with customers, and are motivated to deliver outcomes that matter.
• You’ve demonstrated strong product and consumer thinking throughout your career, balancing user needs with business goals.
• Experience with CRM, ERP, project management, or fintech platforms is a strong plus