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Blueoptima
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Implementation Manager

Implementation Manager

Blueoptima

4 - 8 years

6 - 10 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

basic networking linux data collection project planning data quality management troubleshooting technical support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary

We are seeking a proactive and technically minded Implementation Manager to manage the onboarding of new clients and support business-as-usual (BAU) clients by ensuring ongoing data quality and handling Tier 1 technical support for assigned clients.

This client-facing role is based in Bangalore, Indi and sits at the intersection of onboarding, technical troubleshooting, and customer enablement. You ll work cross-functionally with Sales, Customer Success, Engineering, and Product to deliver a seamless implementation experience and long-term client satisfaction.

Key Responsibilities

Lead the onboarding process for new clients, including project planning, setup, and technical implementation
Support installation and configuration of the BlueOptima platform
Provide Tier 1 technical support to all clients, resolving basic integration issues, platform access/configuration problems, and common data errors
Monitor and manage ongoing client data health, proactively identifying and resolving data collection or integration issues
Ensure a consistent and high-quality onboarding experience across clients, continuously reducing onboarding time and improving system adoption
Train client-side system administrators to independently manage platform operations

Collaborate with Engineering and Product to support the rollout of new features and provide feedback based on client experience

Qualifications

Required Skills & Experience

4+ years of experience in a technical client-facing role
Strong communication and problem-solving skills
Proven ability to manage multiple pro

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Implementation Manager