Implementation Consultant

Position Title:

As WFMgr Migration Consultant, you will be responsible for managing and overseeing the successful implementation of WFMgr for our clients. You will serve as a critical point of contact ensuring a smooth transition from the previous platform (Etime/Enhanced time) to the new WFMgr platform. Your primary goal is to deliver a seamless onboarding experience, meeting client expectations, and ensuring the successful integration of our solutions into their business processes.

Key Responsibilities

1 Project Management:

• Lead and manage the end-to-end implementation process for assigned client projects.
• Develop detailed project plans, timelines and milestones to ensure the project stays on track.
• Co-ordinate with cross-functional teams, including sales, technical and client services, to ensure alignment and effective communication.

2 Client Onboarding:

• Serve as the main point of contact for clients during onboarding process, addressing their questions and concerns promptly.
• Conduct thorough needs assessments to understand client requirements and objectives.
• Collaborate with clients to define project scope, goals and deliverables.

3 Solution customization and configuration:

• Work closely with the technical team to customize and configure our product and services to meet client specifications.
• Provide guidance on best practices and optimal usage of our solutions based on the client’s business needs.

4 Training and Support:

• Deliver training sessions to clients, both remotely and on-site, to ensure they are proficient in using our products and tools.
• Provide ongoing post-implementation support to trouble shoot and resolve any issues or inquiries that arise.

5 Quality Assurance:

• Conduct rigorous testing and validation of the implemented solution to ensure they meet the clients’ requirements and are free of errors.
• Continuously monitoring the performance of the implemented systems, gathering feedback from clients and making necessary improvements

6 Documentation:

• Maintain detailed documentation of each implementation including project status, client communication and any customizations made.

Mandatory Skill Sets/Experience

• Excellent

  verbal, written communication and interpersonal skills

• 2-3 years in an international client facing environment
• Preferred: Functional knowledge of

  UKG time application based on Kronos (eTime and WFM)

• Preferred: Functional knowledge of

  WFN and payroll processing

• Ability to understand complex

  technical concepts and translate them into user friendly language for clients

• Excellent problem solving and a proactive approach to finding solutions.
• Detail oriented with a focus on delivering high-quality results.
• Customer and client service orientation
• Good Excel / Power Point / Word skills
• Good at Multitasking, prioritization, time management skills
• Flexible to work night shift –

  US timings

Qualification:

• Graduate or Postgraduate