Implementation & Client Onboarding Executive

Implementation & Client Onboarding Executive

CTC Budget- 4.20 LPA

Location- Noida and Gurgaon

Note- Its a 6-day working from office job opportunity and needs an immediate joiner.

Job Summary

The Implementation & Client Onboarding Executive is responsible for successfully onboarding new clients onto the Property Management Software by managing end-to-end implementation activities. The role involves understanding client requirements, configuring the software, coordinating data migration, conducting user training, and ensuring a smooth go-live experience. The executive acts as a key point of contact between clients and internal teams to ensure timely and successful project delivery.

Key Responsibilities

• Manage end-to-end implementation and onboarding of new clients for Property Management Software.

• Understand client business processes, property structures, and operational requirements.

• Configure the software as per client requirements, including modules, workflows, user roles, and access

controls.

• Coordinate data collection, data validation, and data migration from client systems to the platform.

• Conduct system walkthroughs, user training sessions, and onboarding demos for clients.

• Act as the primary point of contact for clients during the implementation phase.

• Collaborate with internal teams such as Product, Tech Support, Sales, and Account Management to resolve issues.

• Track implementation timelines, milestones, and deliverables to ensure on-time go-live.

• Address client queries, concerns, and issues promptly during onboarding.

• Ensure client satisfaction and readiness before handover to the support or account management team.

• Collect client feedback post-implementation and share insights for product improvement.

Required Skills & Competencies

• Strong understanding of SaaS-based applications, preferably Property Management Systems (PMS) or ERP software.

• Excellent communication and presentation skills.

• Ability to understand business workflows and translate them into system configurations.

• Strong coordination and project management skills.

• Problem-solving and analytical mindset.

• Customer-focused approach with attention to detail.

• Ability to manage multiple client implementations simultaneously.

• Proficiency in MS Excel, documentation, and basic reporting tools.

PreferredQualifications

• Bachelor’s degree in Business Administration, IT, Computer Applications, or a related field.

• 0-2 Years of experience in software implementation, onboarding, or customer success roles.

• Prior experience in Property Management Software, Real Estate Tech, ERP, or SaaS products is an

advantage.

• Experience in client training and data migration activities is preferred.