Immediate Opening For ITSM/ITIL (ServiceNow) with Kiya.ai (CMMI )

Responsibilities

GOVERNANCE & CONTROLS -

Ensure that the standard operating procedures are updated and maintained along with their associated controls, and their implementation;

Work on tasks related to Risk and Controls framework development and BAU assessments, Ensure the Bank policies are applied and all teams comply to same

Ensure the department is audit ready at all times. Be prepared to Represent or assist the representative of the department in all internal and external audits;

MNGMT. REPORTING -

Ensure quick meaningful Metric/periodic report/snapshots generation that ease and drive MGMT decisions

Centralize the reporting structure for governance, controls, projects, reports etc.

Assist in the preparation of management committees OpCos, governance forums, project committees, etc.

Drive CCB and CPM calls on weekly basis.

IT CONTINIUITY

OTHERS

Organize and monitor the activity and interaction of the Team aligned with a "client-focused, simple and clear, collaborative and efficient approach

Oversee and evaluate customer feedback to develop quality improvement processes

Direct Responsibilities

Experience in Production support role

Good knowledge of ITIL processes and frameworks

Significant experience with processes like incident, change problem and release mgmt.

Experience in gathering data and generating reports/graphs with tools like ServiceNow

Hands on with MS Office tools for reporting and presentations

Experience with data warehousing and reporting technologies

Good infrastructure knowledge Linux, Windows, Cloud computing, replication, architecture

Excellent communication skills, interacting with users, IT and stakeholders

Experience in the banking sector, with an understanding of regulatory obligations is a strong plus

Ability to take initiatives (make proposals and drive them to completion)

Organizational skills (being proactive)

Contributing Responsibilities

Technical & Behavioral Competencies

Experience in Production support role

Good knowledge of ITIL processes and frameworks

Significant experience with processes like incident, change problem and release mgmt.

Experience in gathering data and generating reports/graphs with tools like ServiceNow

Hands on with MS Office tools for reporting and presentations

Experience with data warehousing and reporting technologies

Good infrastructure knowledge – Linux, Windows, Cloud computing, replication, architecture

Ankita Bhagat
Talent Acquisition – Human Resources, Kiya.ai Email ID: ankita.bhagat@kiya.ai

Mobile Number : 7738314200

• www.kiya.ai