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Apex Group
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Global Service Desk Analyst - JML

Global Service Desk Analyst - JML

Apex Group

3 - 5 years

5 - 7 Lacs

pune

Posted:1 hour ago| Platform:

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Skills Required

technical support service desk customer service troubleshooting communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Global Service Desk Analyst to join our team at Apex Fund Services LLP. The ideal candidate will have a strong background in customer service and technical support, with excellent communication and problem-solving skills.

Roles and Responsibility

Provide exceptional customer service and technical support to clients via phone, email, or chat.
Troubleshoot and resolve complex issues related to software applications and systems.
Collaborate with internal teams to identify and implement solutions for client requests and issues.
Develop and maintain knowledge base articles to document common issues and resolutions.
Analyze and report on customer feedback and metrics to improve service quality.
Participate in training and development programs to enhance skills and knowledge.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Apex Group

Financial Services

London

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Global Service Desk Analyst - JML