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Immediate Hiring Senior Customer Service Specialist | US Voice Process

Immediate Hiring Senior Customer Service Specialist | US Voice Process

Benzeen

2 - 5 years

3 - 6 Lacs

sonipat

Posted:1 week ago| Platform:

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Skills Required

excellent communication in english us voice process international voice process us process customer support customer service management inbound customer management customer handling skills customer handling international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a proactive and customer-oriented Senior Customer Service Specialist to join our voice support team. The ideal candidate will have prior experience in international voice processes and will be responsible for assisting U.S.-based customers with order-related inquiries, particularly concerning automotive parts. Your role will involve communicating order statuses, resolving issues, and ensuring a smooth and satisfying post-purchase experience

Role & responsibilities:

Make outbound calls to update customers on order status, including tracking information, shipping delays, and part availability.
Handle inbound calls related to product inquiries, order modifications, and general support.
Maintain accurate records of customer interactions and transactions using the CRM system.
Collaborate with internal departments to resolve customer issues in a timely and efficient manner.
Manage complaints with empathy and professionalism, aiming to turn negative experiences into positive outcomes

Preferred candidate profile:

2-5 years of experience in an international (U.S.) voice process or customer service role.
Strong verbal communication skills in English language.
Problem-solving abilities with a strong customer-first attitude.
Familiarity with automotive parts or experience in the e-commerce industry is an added advantage.
Demonstrates the P.A.R.T.S. values: (Proactive, Ambitious, Responsible, Team Player, and Sincere)
Must be ready to work in night shifts.

Perks and Benefits:

Meal
5 Days Working
Health Insurance & Accidental Insurance
Local Pick Up & Drop facility
Fitness Center

Location:

Shift Timing: 8:30 PM to 5:30 AM IST ( Night Shift )

USA-based Company:

Company History:

Company Virtual Tour:

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Immediate Hiring Senior Customer Service Specialist | US Voice Process