IBM Consultant

Performance Dimensions:

• Experience in IBM Integration Bus (WebSphere Message Broker).
• Experience in IBM MQ
• Experience in working with Azure DevOps and Agile methodology. Meritorious knowledge:
• IBM Sterling
• ELK stack used for logging and monitoring.
• Programming language Java / C#
• Azure platform

Support:

• Incident Management via Service Now and Monitoring tools
• Incident Management during Swedish business working hours (8am to 5pm CET)
• Incident Management 24x7 On-Call (typically non-Business hours)
• Message Management
• Investigation and analysis of requests with respect to messages or files that have been stuck or have been backed out when sent through the integration platform
• Analysis of logs and identifying errors related to messages
• Handle message related incidents from registration to resolution from a middleware perspective and ensure that the status will be regularly updated
• Communication with relevant parties in relation to the information ownership
• Work proactively and propose improvements in procedures for more flexible, reliable and faster message handling (permanent item on monthly meeting)
• Monitoring Services via Kibana/Elastic Search. The team should act on alerts from the monitoring platforms.

Maintenance:

• Update of support documentation.
• Update of SNOW KB articles
• Upgrade of Integration platform/components.
• Test of Integration platform/components after upgrade of OS or move of underlying hardware.
• Validation of integration environment after IT Stop Weekend.
• Set up and configuration of monitoring tools.
• Problem Management
• Create Problems for reoccurring incidents.
• Create Problems before incidents occur as part of proactive support and continuous improvements
• Suggest and implement improvements in integration environment.

Development:

• As a member of the integration team
• Gather requirements