IAM Operations Lead

Motorola Solutions

7 - 12 years

11 - 16 Lacs

kolkata mumbai gurugram bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

career development automation operational excellence process improvement information security active directory incident management it operations continuous improvement information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role is for a hands-on leader who will oversee the day-to-day operations of the Identity and Access Management team in India. This position is responsible for ensuring the stability, security, and efficiency of all IAM services, managing a team of engineers, and coordinating with global stakeholders.

Operational Oversight & Excellence:

Oversee and ensure the smooth execution of daily operations across all IAM functions, including SSO (Okta), IGA (One Identity), Active Directory, Azure AD, and LDAP services.
Actively participate in and perform day-to-day operational tasks alongside the team to resolve complex issues and meet service demands.
Monitor the health and performance of IAM systems, ensuring high availability and adherence to Service Level Agreements (SLAs).
Act as the primary escalation point for all IAM-related operational issues, incidents, and user support cases.

Team Leadership & Management:

Lead, mentor, and manage a team of IAM engineers and junior engineers, overseeing their day-to-day tasks, providing technical guidance, and supporting their career development.
Organize team workload, manage on-call schedules, and ensure adequate coverage for critical operational duties.
Foster a collaborative and high-performing team culture focused on quality and continuous improvement.

Stakeholder Coordination & Communication:

Serve as the main point of contact for the IAM operations team in India, coordinating effectively with the onsite IAM Lead and Managers in the US.
Provide regular updates to leadership on operational performance, ongoing incidents, and team progress.
Collaborate with application owners, IT infrastructure teams, and the help desk to resolve cross-functional issues.

Process Improvement & Automation:

Proactively identify opportunities for process improvements and automation within the IAM operational landscape.
Develop proposals and business cases for new tools or automation initiatives and present them to leadership for consideration.
Drive the implementation of approved improvements to enhance efficiency, reduce manual effort, and strengthen security.

Basic Requirements

7+ years of experience in Information Technology, with at least 2 years in a lead or supervisory role managing technical teams.
Strong hands-on experience with the operational management of enterprise identity platforms, particularly Okta (SSO) and One Identity (IGA).
In-depth knowledge of core IAM services, including Active Directory, Azure AD, LDAP, MFA, and PAM.
Proven experience in managing IT operations, incident management, and request fulfillment processes.
Excellent communication and interpersonal skills, with the ability to coordinate effectively with a global, remote team.
Strong leadership and mentoring capabilities with a passion for developing talent.
Experience with scripting languages (PowerShell, Python) for automation is highly desirable.
Industry certifications are a plus (CISSP, ITIL, or vendor-specific IAM certifications).

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.