IAM Operations Lead

Job Description Summary:

To coordinate a critical team responsible for the security and smooth operation of our Identity and Access Management (IAM) environment. This leader will be responsible for a team that tackles incidents, problems, tasks, and patching for a diverse set of IAM services, including SailPoint, Active Directory, Azure AD, certificate management, and Privileged Access Management (PAM). The ideal candidate possesses a deep understanding of IAM principles, extensive experience in security operations, and the leadership skills to navigate complex technical challenges.

Responsibilities:

• Incident Response & Security:

• Lead the team in responding to security incidents related to IAM systems, including user access issues, suspicious activity, and potential breaches.
• Conduct thorough investigations to identify root causes and implement corrective actions to prevent future incidents.
• Develop and maintain an effective incident response plan for IAM systems.
• Stay informed about emerging IAM security threats and vulnerabilities, implementing necessary security patches and updates promptly.

• Operations & Problem Solving:

• Manage a team of IAM specialists responsible for day-to-day operations, problem resolution, and task fulfillment within SailPoint, Active Directory, Azure AD, certificate management, and PAM systems.
• Ensure the team has the understanding of the comprehensive procedures for IAM operations, ensuring efficient user provisioning, access management, and lifecycle processes.
• Monitor and analyze IAM system performance metrics, identifying and resolving operational issues.
• Ensure adherence to established IAM policies, standards, and compliance requirements.

• IAM Process Governance:

• Through the feedback of incidents & problem cases provide visibility to the IAM & MyAccess teams where processes have issues or can be improved.
• Ensure the team is supporting the MyAccess project in defining test cases for newly onboarded applications
• Providing resources from the team to support application onboarding testing and reporting results.
• With the team, drive the engagement of identity standardization, central processes, and the adoption of concepts such as least privilege and zero trust in the organization

• Technical Expertise:

• Possess a strong understanding of IAM best practices, frameworks, and methodologies (e.g., NIST 800-53).
• Have in-depth knowledge of SailPoint, Active Directory, Azure AD, certificate management solutions, and PAM systems.
• Stay current on the latest security vulnerabilities and patches related to these IAM services.
• Work collaboratively with other security teams to ensure comprehensive security controls for user access and entitlements.

• Leadership & Communication:

• Foster a high-performing team environment that prioritizes security and operational efficiency.
• Provide clear direction and guidance to team members, ensuring they have the knowledge and resources to excel in their roles.
• Communicate effectively with stakeholders at all levels, including business leaders, IT operations, and security teams.
• Develop and deliver training programs to educate users and team members on IAM processes and security best practices.

Qualifications:

• Bachelor's degree in information technology, Cybersecurity, or a related field (or equivalent experience).
• Minimum 7 years of experience in IAM operations, with at least 3 years in a leadership role.
• Proven experience in security operations, including incident response, investigation, and vulnerability management.
• In-depth knowledge of SailPoint, Active Directory, Azure AD, certificate management solutions, and PAM systems.
• Strong understanding of IAM best practices and frameworks.
• Excellent communication, collaboration, problem-solving, and analytical skills.
• Ability to work independently, manage multiple priorities, and lead a team in a fast-paced environment.