Hypercare Support Consultant

5 - 10 years

3 - 6 Lacs

Posted:22 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are currently seeking a Hypercare Support Consultant(incident management with onshore project exp)) to join our team in bangalore, Karntaka (IN-KA), India (IN).

5+ years experience in client-facing stakeholder management roles
Shares responsibility for incident management for specific shift (i.e. USA, Europe, Asia) based on location
Monitors ServiceNow and/or Email inbox or other defined channels for stakeholder inquiries
Empathizes and sympathizes with impacted stakeholders to efficiently solve user error issues and/or route technical issues to the correct support network

Shift 1: 6am 3pm ET (3:30pm-12:30am IST)

Shift 2: 2:30pm 11:30pm ET (12:00am 9:00am IST)

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NTT DATA, Inc.

IT Services and IT Consulting

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