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H&W Benefits Administrator

70 years

0 Lacs

gurgaon haryana india

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

healthcare risk management compliance data analytics technology consulting reports workflow communication flexibility transactions chat efficiency service support logical integrity planning

Work Mode

On-site

Job Type

Full Time

Job Description

About Milliman

Independent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance, and financial services, and property and casualty insurance.

Job Summary

The Employee Benefits team administers pension plans, 401K, and H&W for our clients. This role is specially focused around supporting the call center and the Account Receivable group with creating reports for the call center group, evaluating chats tickets created the call center representatives, Interacting with the call center managers onshore, responding to participant emails with supporting Account receivable group in transmitting bills to the clients, send them past due notices etc.. An interactive workflow, good communication, flexibility, and camaraderie are the foundations of their teamwork.

Duties/Responsibilities

  • Respond to emails from participants regarding basic questions on their benefits.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels
  • Acknowledging and resolving customer complaints.
  • Creating WFM reports for the call center management.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Chat and email evaluations
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support

Required Skills & Attributes

  • Excellent verbal and written communication skills
  • Strong logical, analytical, and problem-solving skills
  • Proficient with Microsoft Office or related software
  • Prior customer service or Account Receivable experience will give you an edge.
  • US Benefit administration experience is mandatory.

Required Qualifications

  • 2-4 years of experience into Benefit Administration any domain
  • Bachelor’s degree in any discipline

Preferred Skills And Qualifications

  • High integrity and discretion to ensure the confidentiality of sensitive client data
  • Ability to work in a team environment and individually
  • Effective planning and priority setting
  • Ability to prioritize tasks and to delegate them when appropriate
  • Ability to function well in a high-paced and at times stressful environment

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