Human Resources Operations Specialist

HR Services Specialist

Experience

• Minimum

  5+ years

  of experience in HR Service Delivery roles.

• Hands-on experience with SAP SuccessFactors

  and other HR systems (e.g., SAP HCM).

• Mandatory experience with HR onboarding processes

  .
• Proven background supporting end-to-end HR operations, including employee lifecycle processes such as benefits, rewards, transfers, and offboarding.
• Experience in SLA-driven environments handling high-volume HR transactions and inquiries.

Key Responsibilities

• Ensure timely and accurate completion of transactional requests and HR queries in line with defined SLAs and priorities.
• Provide exceptional support and resolution of employee and manager HR-related queries.
• Maintain and update employee records in HR systems (e.g., SAP, SuccessFactors) with high accuracy.
• Own end-to-end data administration processes including follow-ups for missing information or approvals.
• Adhere strictly to Desktop Procedures and Knowledge Base articles for all transactions.
• Comply with the Maker-Checker process to maintain quality control across HR operations.
• Proactively monitor data accuracy and ensure compliance with data privacy standards.
• Support onboarding processes with a focus on a seamless and efficient new hire experience.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proficiency in

  SAP SuccessFactors

  and exposure to other HR platforms.
• Understanding of HR data systems, onboarding workflows, and HR service delivery best practices.
• Assessment sheet must be submitted along with the resume for consideration.

Non-Technical Requirements

• Exceptional verbal and written communication skills

  –

  non-negotiable

  .
• Strong organizational skills and attention to detail.
• Proven ability to work independently and handle confidential data with integrity.
• Self-motivated and proactive in identifying and solving operational issues.