Human Resource Operation Specialist

TCS Bangalore Hiring for HR Operation – Process Expert

HR Operation – Process Expert

1 year to 5 years

Whitefield, Bangalore

Candidates must Have an registered EP Number

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview. Follow the below steps to register :

https://ibegin.tcs.com/iBegin/

· Step 2: Click to login

· Step 3: Click New user (Register with us)

· Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)

EP2025XXXX.

· Step 6: You will receive the EP number on your personal e-mail ID.

Eligibility:

Minimum 15 years of regular, full-time education (10 + 2 + 3)

Non tech graduates (Preferably Bachelor's degree in Human Resources, Business Administration, or a related field preferred.)

Willing to work in rotational shift

Position Summary:

The HR Shared Services Specialist provides comprehensive HR support to employees and managers across the organization. This role is responsible for handling a variety of HR inquiries and transactions related to employee lifecycle processes, ensuring efficient and accurate service delivery while maintaining compliance with company policies and legal regulations. This role requires a strong customer service orientation, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Skills :

• 1-5 years of experience in HR Shared Services or a related HR role.
• Basic to Strong knowledge of HR principles, practices, and regulations.
• Experience with HRIS systems (e.g., Workday, PeopleSoft, ADP).
• Excellent customer service and communication skills (written and verbal).
• Strong attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.

Key Responsibilities:

• Responding to employee and manager inquiries regarding HR policies, procedures, benefits, payroll, and other related topics via phone, email, and ticketing system.
• Processing HR transactions, including new hires, terminations, promotions, transfers, and changes in compensation or benefits.
• Maintaining accurate employee data in the HRIS (Human Resource Information System).
• Supporting benefits administration, including enrollment, changes, and inquiries.
• Assisting with onboarding processes for new hires, including paperwork completion and system access.
• Generating reports and analyzing HR data as needed.
• Participating in HR projects and initiatives.
• Ensuring compliance with all applicable laws and regulations.
• Maintaining confidentiality of sensitive employee information.
• Continuously improving HR processes and service delivery.
• Collaborating with other HR team members to ensure seamless service delivery.
• Creating and updating knowledge base articles and FAQs.