Hub Operations Manager

Experience : 7 – 9 years

Budget -18 LPA

About the role:

A "Hub Operations Manager" at TCS iON is responsible for overseeing the day-to-day operations of a designated exam center or hub, ensuring smooth execution of online assessments, managing staff, maintaining infrastructure, and adhering to quality standards, all while delivering a seamless candidate experience across the entire testing process; essentially acting as the on-site leader for all operational aspects of the exam center within TCS iON's network.

Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environment.

Key responsibilities may include:

• Exam Day Management:

• Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures.

• Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols.

• Troubleshooting technical issues during exams and coordinating with IT support if needed.

• Center Operations Oversight:

• Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality.

• Monitoring exam center compliance with security protocols and regulations.

• Managing vendor relationships related to exam center operations (catering, security, etc.)

• Staff Management:

• Training, and supervising exam center staff to ensure high-quality service delivery.

• Performance evaluation and development of the exam center team

• Reporting and Analysis:

• Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback.

• Identifying areas for improvement and implementing necessary adjustments to optimize operations

• Client/TC management Coordination:

• Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams.

• Addressing client concerns and providing timely updates on exam center operations

• Approaching new clients for capacity addition

• Required Skills:Strong organizational and planning skills to manage multiple tasks simultaneously

• Excellent communication and interpersonal skills to interact with candidates, staff, and clients

• Problem-solving abilities to address unexpected issues during exams

• Technical proficiency to operate exam delivery systems and basic troubleshooting

• Leadership qualities to motivate and manage a team