HRBP & Training Lead

The ideal candidate for this role will be responsible for driving the People Development & Culture agenda as an HR leader for our fast-growing QSR chain client. Your primary focus will be on Learning & Development, where you will design and execute structured onboarding and training programs for front-line crew, shift leads, and store managers. Developing and implementing brand-aligned learning content centered on guest experience, product knowledge, and store operations will also be a key part of your responsibilities. You will be tasked with building a network of in-store trainers, leading their certification, and monitoring their performance to enhance training effectiveness measured by operational KPIs such as speed of service, retention, and quality checks. Managing digital learning tools and content delivery through LMS or internal platforms, as well as ensuring the completion of mandatory training modules across all stores, will be crucial. Additionally, you will act as a trusted advisor to store leadership on people-related matters including performance, development, and engagement as part of the HR Business Partnering aspect of the role. You will support recruitment efforts for key in-store roles by aligning hiring plans with operational needs, drive employee retention strategies, pulse check initiatives, and recognition programs, and handle employee relations issues in compliance with local labor laws and internal policy. Analyzing workforce data to make informed HR decisions and partnering with the central HR team to ensure consistent application of policies and culture across all units will also be part of your responsibilities. To qualify for this position, you should have a minimum of 10 years of experience in the Restaurant / Hospitality sector within the people function. Your ability to drive People development and training functions effectively will be key to succeeding in this role.,