HRBP & Training Lead

Role Overview: You will be responsible for driving the People Development & Culture agenda for a fast-growing QSR chain. Your primary focus will be on Learning & Development, where you will design and implement structured onboarding and training programs for front-line crew, shift leads, and store managers. Additionally, you will develop brand-aligned learning content focusing on guest experience, product knowledge, and store operations. You will build a network of in-store trainers, lead their certification and performance, and monitor training effectiveness using operational KPIs. Managing digital learning tools and ensuring completion of mandatory training modules across all stores will also be part of your role. Key Responsibilities: - Design and implement structured onboarding and training programs for front-line crew, shift leads, and store managers. - Develop brand-aligned learning content focusing on guest experience, product knowledge, and store operations. - Build a network of in-store trainers, lead their certification and performance. - Monitor training effectiveness using operational KPIs. - Manage digital learning tools and content delivery via LMS or internal platforms. - Ensure completion of mandatory training modules across all stores. - Act as a trusted advisor to store leadership on people-related matters. - Support recruitment efforts for key in-store roles. - Drive employee retention strategies, pulse check initiatives, and recognition programs. - Handle employee relations issues in compliance with local labor laws and internal policy. - Analyze workforce data to make informed HR decisions. - Partner with the central HR team to ensure consistent application of policies and culture across all units. Qualification Required: - 10+ years of experience in Restaurant / Hospitality sector in the people function. - Must be able to drive the People development and training functions.,