HR Shared Services Officer

Buro Happold

13 - 14 years

14 - 16 Lacs

mumbai

Posted:3 days ago| Platform:

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Skills Required

microsoft office applications hr generalist activities project management sap windows xp resource autocad hr operations excel ms office outlook recruitment microsoft windows administration management tally powerpoint hr shared services

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role delivers full HR lifecycle coordination and administration, supporting the Regional HR Teams to ensure a consistent and high-quality employee experience
You will be responsible for global HR processes, administration, and continuous improvement in a generalist capacity, providing HR services to the business
This includes embracing digital tools and emerging technologies - such as AI-powered platforms and automation - to enhance service delivery, streamline processes, and support data-driven decision-making
Your contribution will help drive operational excellence, consistency, and innovation across the function
What will Success Look like Success in the role would involve providing timely, administration and co-ordination of HR related advice to line managers and employees, within the appropriate global HR framework, policies, and procedures
will serve as the first point of contact for employees and external partners, handling all HR-related queries with professionalism and care - whether via email, phone, face-to-face, or through the HR ticketing system ServiceNow
Success would also involve owning the delivery of all HR process and administration, administer accurately, completely, and correctly all HR requests and processes, in a global HR Shared Services environment, ensuring process guidance is implemented and used for each request/process
With true understanding of what we do, why we do it and that our people are fundamental to our success, this role will apply a continuous improvement and critical lens to all it works on, including raising queries and making suggestions for improvement, and implementing these
The ability to build and maintain effective relationships with Regional HR teams, providing service to their requirements, balancing regional and global needs, whilst working collaboratively within the HRSS team, providing support and help where required
Above all, you will be a champion of your nominated process(es), service, and improvement - advocating for consistency, clarity, and quality in everything you do
You will help embed best practices across the function, driving operational excellence and ensuring our services are delivered efficiently, accurately, and with a continuous improvement mindset
This includes embracing digital tools and emerging technologies such as AI to enhance service delivery, streamline processes, and support data-driven decision-making
The Role HR processes and administration: Full accuracy, responsiveness, and coordination of all processes to support the full employee life cycle including completion of all HR administration and co-ordination for your designated business area
First point of contact for employee queries via HR Ticketing System - ServiceNow, on call or face to face interaction
Ensure any escalated issues are handled in a timely manner and resolution is communicated
Working with payroll (or payroll providers) to provide timely information in line with cut offs, and any specific reports and/or data logs that HRSS need to do on a regular basis
Providing data for and preparing routine management information reports and documents and handle ad-hoc report requests as required
Provide support for audit requests ensuring that they are handled in a timely fashion and provide information as needed
Administrative management of HR database and systems ensuring employee data is up to date
Monitor and maintain data integrity across all HR systems, ensuring consistency, accuracy, and alignment with global standards and regulatory obligations
Ensure compliance with internal controls, GDPR, and other relevant data privacy regulations when handling employee information
Manage requests within SLO (Service Level Objective) and accurately, and smaller-scale ad hoc projects to deadline, demonstrating close attention to detail
Support the achievement of key performance indicators (KPIs) related to SLO compliance and service quality, including the proactive prevention of breach tickets (overdue or unresolved queries in ServiceNow) through effective query management and process adherence
Promote consistency and standardisation of processes globally, minimising variation and workarounds, and supporting the implementation of process improvements and system enhancements
Support the rollout and embedding of new HR systems and tools (eg, ServiceNow enhancements), including participating in user acceptance testing (UAT), providing feedback, and helping to train or guide users through new processes
Continuous Improvement: Collaboration and working with the Global HR Shared Services Team Manager, HR Shared Services UK+ Lead and other stakeholders to ensure ongoing review and improvement of all processes, guides, templates, and other documentation to globalise wherever possible and ensure all documents are updates as and when changes take place, ensuring clarity and that changes are communicated and understood
As part of a continuously evolving function, you will also support the implementation of new systems and tools, including enhancements to ServiceNow and other HR platforms
This involves testing, providing feedback, supporting change communications, and helping embed new ways of working across the team and wider business
Experience & Qualifications Demonstrable administration, process, and continuous improvement experience
HR experience (Shared Service environment advantageous)
Well versed in Microsoft Office software (Outlook, Excel, Word, PowerPoint)
Experience working in a demanding high volume environment
Proven ability to deliver excellent customer experience and manage multiple priorities

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