HR Service Delivery Associate

Skill required: Compensation Benefits - Compensation Administration Process Design

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Participate in Team building activities.Have customer facing experience experience of using telephony to speak with clientscandidates with Compensation Benefits experience. Update process metrics on daily basis and maintain MIS.Always demonstrate the highest level of customer service.Pay close attention to detail and follow through to resolve any outstanding issues.Goes beyond immediate requests and activities to ensure both own and related tasks are completed.Ensure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing highlight any anomalies in LWIs/process documentation to the SME/Leads.Design processes for performing salary adjustments, providing bonus / incentives, maintaining salary and job tables and managing employee stock purchase plan. Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Participate in client conference calls and prepare minutes of meeting. Ensure LWIs are followed and updated regularly and train the team members on process updates.Perform Root Cause Analysison issues faces and suggest appropriate corrective action for current remediation and future control. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it effectiv

What are we looking for Good organizational prioritisation skills.Analytical and problem solving skills.Multi-cultural awareness.Passion for customer service.Team player.Results detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Strong written and verbal skills in English LanguageRead, understand and analyze client process as per the business rules.Process employee tickets and service requests related to compensation changes, benefits enrollment, and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow) Support execution of salary adjustments, promotions, bonuses, and incentive payouts in line with company policies..Maintain accurate and up-to-date HR records, including compensation structures and benefits data..

Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelinesYour expected interactions are within your own team and direct supervisorYou will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignmentsThe decisions that you make would impact your own workYou will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shifts
QualificationAny Graduation