HR Service Delivery Associate

Job Description

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees. What are we looking for? Good organizational and prioritisation skills Analytical and problem-solving skills Multi-cultural awareness Passion for customer service Team player Results and detail-oriented Focus on high data accuracy Quality driven in communications and all system transactions Strong written and verbal skills in English Language People Relations experience a plus Success Factor experience a plus HR Domain certification would be a plus Strong MS Office and Excel skills Roles and Responsibilities: Job Description The People Relations Associate will process incoming requests received through phone calls, emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, third party vendors or client.Key Responsibilities Manage workflow of cases effectively and take remedial action or escalate as necessary. Update client applications accurately and quickly in accordance with appropriate User Guides. Understand and adhere to Accenture's processes and working methods. Understand relevant HR and Safety legislation as appropriate and be able to use to manage cases and inform clients. Understand and perform the full range of People Relations work. Manage client relationships to agreed satisfactory outcome of cases. Understand client's policies and procedures relating to People Relations. Ensure and maintain the security and confidentiality of client data. Ensure and apply the measures required to maintain the data security of all Accenture's and its client's data. Understand and act in compliance with Accenture and its client's policies and procedures with regard to Data Protection. Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent Follow LWIs while processing and highlight any anomalies in LWIs/process documentation to the SME/Leads. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls. Participate in Team building activities. Assist client with Admin activities (especially Document Mgmt.) related to Investigations/Grievances/Associate concerns. Have customer facing experience and experience of using telephony to speak with clients. Qualifications Any Graduation