HR Service Delivery Analyst

Skill required: Employee Services - Customer Care
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:2to 5 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty.
What are we looking for?
HR Transactions / Workforce Data AdministrationMandatoryHR Systems - WorkdayPreferredMS OfficeMandatoryEmail Writing SkillsMandatoryProblem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change)MandatoryVerbal Communication :Sentence Mastery, Vocabulary,Fluency,PronunciationMandatoryExcel knowledge - pivot tables, ability to slice & dice data, read and infer dataMandatoryCustomer Service SkillsMandatory
Roles and Responsibilities: Process support:1. Read, understand and analyze client process as per the business rules as a subject matter expert.2. Execute the process accurately and timely as a hands on processor.3. Master the given process and help the team members to overcome process related queries 4. Escalate issues and seek advice when faced with complex issues/problems.5. Pay close attention to quality of written and verbal English skills within Team.6. Creates a logical plan, realistic estimates and schedule for an activity or project segment.7. Ensure LWI’s are followed and updated regularly and train the team members on process updates.8. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.9. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. 10. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 11. Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.12. Participates in various internal or client initiatives related to Process.13. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 14. Train new joiners on the process - process training15. Excel Knowledge, attention to detail, ability to infer data16. Must have professional experience working with large multinational companies or have experience with international operations and are responsible for the performance of duties Team support:1. Plan proper allocation of work.2. Support Team lead / Manager with Daily stats / reporting and MOS.3. Enrich team members with a clear sense of direction and understanding of each others responsibilities.4. To be available on the floor through the day to resolve process related issues.5. Participate in Team building activities.6. Create effective QC and Audit mechanism within process to ensure delivery on SLA’s.7. Assist in training/educating HRO personnel on learning and acquired skills in process.
QualificationAny Graduation