HR Service Advisor

Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies. Supports straightforward testing to ensure updates and changes are successfully implemented. Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers. Shares input and/or suggestions of policy or process implementation based on employee feedback. Reviews own performance metrics target and identifies opportunities for improvement. Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested. Protects data privacy and adheres to confidentiality requirements. Uploads employee records into the Record Centre when performing data transactions. Documents and updates processes, desk-top procedures, and knowledge-based content as requested. Supports in execution of transactions with vendors to ensure process delivery is correctly followed.

Responsibilities

Data ManagementInputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested. Verifies data input to ensure accuracy by following established guidelines. Identifies and reports discrepancies in data to subject matter experts.Protects data privacy and adheres to confidentiality requirements. Supports the operational compliance in data handling by learning relevant policies, procedures, and processes. Handles both regular and sensitive data by following global and local statutory laws.DocumentationDocuments and updates processes, desk-top procedures, and knowledge-based content as requested. Documents and updates in a timely manner. Provides input for change on knowledge base content to the team lead.Uploads employee records into the Record Centre when performing data transactions. Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy. Participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements.HR Central Services Customer SupportAnswers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers. Learns the end-to-end service model.Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies. Handles routine inquiries and transactions by referring to standard policies and procedures. Escalates issues to senior team members or triages inquiries to the appropriate queue. Triages inquiries to the appropriate queue.Process ManagementReviews own performance metrics target and identifies opportunities for improvement.Shares input and/or suggestions of policy or process implementation based on employee feedback.Supplier/Vendor ManagementSupports in execution of transactions with vendors to ensure process delivery is correctly followed. Sends information/receive information from vendors to process queries.

Qualifications

Required/minimum qualificationsBachelor's Degree in Human Resources (HR), Business, or related field OR equivalent experience.

Additional Or Preferred Qualifications

Bachelor's Degree in Human Resources (HR), Business, or related field AND 1+ year(s) work experience in HR operations, HR, or related field OR equivalent experience.#EiPMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.