HR Ops Background Verification (BGV) Specialist

Job Description

About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Description: Background Verification (BGV) Specialist Location: Bangalore Department: Human Resources Reports To: HR Operations Manager Employment Type: Full-time Job Summary: We are seeking a detail-oriented and process-driven BGV Specialist to manage and oversee the end-to-end background verification process. This role involves handling employee and TA queries, managing vendor relationships, ensuring policy compliance, and driving process improvements. The ideal candidate will be proactive, organized, and capable of working cross-functionally with internal and external stakeholders to ensure timely and accurate BGV execution. Key Responsibilities: Employee & TA Query Management: Respond to and resolve employee and TA queries related to BGV processes and delays with 100% timely closures and proper documentation. Stakeholder Management: Collaborate with Leaders and TA teams to prioritize critical onboardings and communicate changes in BGV scope. Escalation Handling: Investigate and resolve escalated BGV cases within defined SLAs. Vendor Management: Conduct weekly calls with vendors, streamline processes, and ensure 100% compliance with SLAs and process standards. Invoice Validation: Review and validate vendor invoices for accuracy and coordinate with Finance for timely processing. SOP Maintenance: Update Standard Operating Procedures (SOPs) to reflect changes in BGV scope and ensure audit readiness. Audit Support: Prepare and present documentation for internal and external audits, ensuring 100% compliance. Process Improvement: Identify and implement at least one process improvement per quarter to enhance efficiency and compliance. Policy Compliance Monitoring: Ensure all BGV activities align with internal policies and legal requirements. Vendor Performance Review: Evaluate vendor performance weekly based on SLA, TAT, and quality metrics. Documentation & Record Keeping: Maintain accurate and retrievable BGV records for compliance and audit purposes. Reporting & Dashboarding: Generate weekly dashboards and MIS reports to track BGV metrics and SLA adherence. Training & Onboarding: Train new HR and TA team members on BGV processes and tools within onboarding timelines. Tool/Portal Management: Manage access, configurations, and updates for BGV tools and portals. Confidentiality & Data Privacy: Ensure secure handling and storage of sensitive candidate data. Verification Risk Oversight: Monitor and resolve risks in the verification lifecycle, including delays and discrepancies. Vendor Onboarding: Facilitate the onboarding of new vendors in line with policy and operational timelines. Qualifications: Bachelor s degree in Human Resources, Business Administration, or related field 4-6 years of experience in background verification or HR operations Strong understanding of compliance, data privacy, and audit requirements Proficiency in Excel, HRMS tools, and BGV portals Excellent communication and stakeholder management skills