HR Operations

Job Title: HR Operations Executive Employee Lifecycle & Payroll Support

Department:

Reports to:

Job Purpose:

The HR Operations Executive is responsible for managing end-to-end employee lifecycle processes, ensuring accurate payroll inputs, timely employee benefits administration, and effective coordination with cross-functional teams. The role also involves handling employee separation processes and supporting data accuracy across HR systems.

Key Responsibilities:

1. Payroll & Employee Data Management

• Collect and validate monthly payroll inputs (new joiners, LOP, reimbursements, car lease, hardship allowance, etc.).
• Ensure timely processing of intern data and salary hold/release cases.
• Coordinate off-roll to on-roll transitions.
• Track and follow up on WBS/Cost center details and bank account submissions for new joiners.

2. Bank & Salary Account Coordination

• Coordinate with Yes Bank for timely salary account openings for new employees.
• Resolve delays in communication from the bank and ensure account kits are dispatched on time.
• Assist employees with manual document submissions as needed.

3. Mediclaim Administration

• Manage addition/deletion of employees in the mediclaim policy.
• Guide employees on the process for card issuance and family member inclusion.
• Follow up with Marsh representatives and track pending enrollments.

4. Probation Confirmation

• Send probation confirmation mailers to managers.
• Track feedback and update confirmation status in SuccessFactors (SF).
• Issue confirmation letters post-approval.

5. Employee Exit & Full & Final (F&F)

• Prepare separation reports and initiate no dues process.
• Conduct exit interview discussions and collect forms.
• Coordinate with finance for F&F, salary hold, recovery (buyout, shifting), and joining bonus verification.
• Ensure return of assets (laptops, petty cash) and document clearances.
• Share relieving and termination letters.
• Update Dice team for account deactivation.

6. Non-Payroll HR Activities

• Process non-payroll changes including household goods reimbursement, system changes, and letter issuance (transfer, suspension, retainer, absconding, etc.).
• Validate department change data and ensure regular Dice data cleanup.
• Support fortnightly and monthly non-payroll cycles.

7. File Handling & Documentation

• Maintain and update employee files as per compliance checklists.
• Ensure all documents are uploaded in the HRIS/online folder.
• Follow up with the TA team for any pending joining documents.

8. Coordination with IT and Finance

• Share separated employee data with IT and finance teams for deactivation and clearance.
• Monitor employee accounts, IT assets, and ensure closure protocols are followed.

Key Challenges:

• Delays in receiving cost center and bank details from new joiners.
• Gaps in communication and follow-up with external partners (e.g., Yes Bank, Marsh).
• Manual dependency for document submission and account opening.
• Employee unawareness about policies (Mediclaim, bonus, buyout).
• Repeated follow-ups for attendance and separation-related information.

Skills & Competencies:

• Strong coordination and follow-up skills
• High attention to detail and process orientation
• Proficient in MS Excel and HR systems (e.g., SAP SF)
• Knowledge of payroll and benefits administration
• Good communication and interpersonal skills

Experience & Qualifications:

• Graduate/Postgraduate in HR or related field
• 27 years of relevant experience in HR operations, payroll inputs, or employee life cycle processes