HR Generalist & Operations Assistant

Job Description

About Us SupportSages has been the preferred vendor for cloud implementation services to companies of all genres and scales. While primarily being a server management company and having end-to-end knowledge of traditional on-premises and advanced cloud technologies we have evolved into a DevOps Company. Our vision is to be the most loved and happiest organization for the employees, customers, and other stakeholders. Key Responsibilities HR Generalist: 1. Recruitment: End-to-end hiring, campus drives, onboarding. 2. Employee Relations: Address concerns, resolve conflicts, promote engagement. 3. Performance Management: Assist appraisals, identify training needs. 4. Training: Coordinate sessions, deliver ISO/soft skills training, assess effectiveness. 5. Compliance & Records: Ensure legal compliance, manage records and reports. 6. Attendance & Leave: Oversee shifts, approve leave, maintain accuracy for payroll. Operations Assistant: 1. Act as liaison between management and operations. 2. Monitor ticket resolution and workload efficiency. 3. Prepare client performance reports and suggest process improvements. 4. Manage shift planning, utilization (>95%), vendor coordination, and ISO tasks. What We’re Looking For Strong communication and HR knowledge. Detail-oriented, multitasking, and responsible. Proficient in English, Excel, and HRMS tools (preferred). Ability to manage confidential data professionally. HR & Operations experience in IT industry will be an added advantage What We Offer Salary - ₹2.4LPA – ₹4.2 LPA Growth opportunities ESI, PF & other benefits Qualification: MBA in HR & Operations Experience: 0–3 years in the IT sector (career gap acceptable) Please note that this position is based in Kochi, Kerala. We have a hybrid work mode which will require candidates to occasionally come to the office. Hence, we will only consider applicants who are able to meet this requirement.