Housekeeping Team Lead

Job Description

Job Title: Housekeeping Team Lead Operations (Remote Monitoring Australia-based Team) Company: OYO Rooms Experience: 3 to 6 Years Location: Office-based (India) – Overseeing Australia Operations Functional Area: Housekeeping / Facility Management / Operations Industry: Hospitality / Hotels / Property Management Job Description: We are hiring a Housekeeping Team Lead to manage and monitor our Australia-based housekeeping team remotely from India. This role is operations-focused and requires you to ensure seamless housekeeping services—from check-in to check-out—across all properties. You will be the key point of contact responsible for cleanliness, quality control, team coordination, issue resolution, and ensuring that every guest experience meets our high standards. Key Responsibilities: Supervise and monitor the day-to-day activities of the housekeeping team located in Australia. Ensure timely and high-standard cleaning of rooms before check-in and after check-out. Coordinate task assignments, follow-up on checklists, and review work updates through digital tools. Conduct remote quality checks and audits via reports, images, or live tracking systems. Collaborate with local teams and other departments for escalations, maintenance issues, and supply needs. Maintain records of inspections, feedback, issue logs, and performance reports. Provide feedback and coaching to improve team performance and efficiency. Candidate Profile: Minimum 3 years of experience in housekeeping operations, team supervision, or hotel operations. Strong attention to detail and understanding of housekeeping SOPs. Fluency in English with a neutral or Australian-friendly accent is a must. Experience in managing remote teams or working with international operations is a plus. Comfortable with flexible working hours (to align with Australian time zone). Proficient in digital tools and remote communication platforms. Important Note: Please read the JD carefully. Apply only if your profile matches the required experience and skills. Suitable candidates can also email their resume to: Adarsh.anand@oyorooms.com