Housekeeping Supervisor

To supervise and coordinate daily housekeeping operations, ensuring exceptional cleanliness, hygiene, and presentation of guest rooms, public areas, and back-of-house spaces in line with the resort’s luxury and eco-friendly standards.

Key Responsibilities1. Operations & Supervision

• Supervise daily cleaning of guest villas/rooms, balconies, bathrooms, and common areas
• Allocate duties and work schedules to room attendants and public area staff
• Inspect rooms and public areas after cleaning; ensure readiness before guest check-in
• Coordinate closely with Front Office for room status (VIPs, early check-ins, late check-outs)

2. Quality Control

• Maintain housekeeping standards as per Mountain Shadows brand guidelines
• Ensure proper bed-making, linen change, amenities placement, and turn-down service
• Handle guest requests and complaints related to housekeeping promptly and courteously
• Conduct periodic deep-cleaning and preventive maintenance checks

3. Staff Management

• Train new housekeeping staff on SOPs, safety, grooming, and guest interaction
• Monitor staff attendance, punctuality, productivity, and discipline
• Motivate staff to maintain service excellence and team spirit
• Assist in performance evaluations and feedback

4. Linen, Laundry & Inventory Control

• Monitor usage and availability of linen, towels, uniforms, and guest amenities
• Coordinate with laundry for timely washing, quality control, and stock rotation
• Maintain housekeeping stores and raise purchase requisitions when required
• Prevent wastage, pilferage, and damage to resort property

5. Hygiene, Safety & Eco Practices

• Ensure compliance with health, hygiene, and safety regulations
• Promote eco-friendly practices (water conservation, chemical control, waste segregation)
• Ensure correct use and storage of cleaning chemicals and equipment
• Report hazards, accidents, or safety concerns immediately

6. Coordination & Reporting

• Coordinate with Engineering for maintenance issues (AC, plumbing, electrical)
• Prepare daily reports: room status, staff deployment, lost & found
• Assist management during audits, inspections, and peak occupancy periods

Required Skills & Competencies

• Strong leadership and team-handling skills
• Eye for detail and high cleanliness standards
• Good communication skills (English + Malayalam preferred)
• Ability to handle guest concerns calmly and professionally
• Basic computer knowledge (room status, reports)

Qualifications & Experience

• Minimum Diploma / Certificate in Hotel Management preferred
• 2–4 years experience in housekeeping in a resort or star hotel
• Experience in luxury or eco-resorts is an advantage

Work Conditions

• Shift duties including weekends and holidays
• Work involves walking, standing, and physical supervision
• Accommodation may be provided as per resort policy

Key Performance Indicators (KPIs)

• Guest satisfaction scores related to cleanliness
• Room readiness time and inspection accuracy
• Linen and inventory loss control
• Staff performance and adherence to SOPs

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person