Housekeeping Staff

Housekeeping Associate (Male/Female) Department: Housekeeping Location: Hotel Pinaka Inn, Vijayant Khand, Gomti Nagar, Lucknow Reports to: Housekeeping Supervisor/Executive Employment Type: Full-time (6-day week; rotational shifts) Shifts (example roster): 07:00–15:00 / 11:00–19:00 / 15:00–23:00 (as per occupancy & roster) Role PurposeEnsure guest rooms, bathrooms, public areas, and toilets are cleaned, sanitized, well-maintained, and presented to brand standards—delivering a safe, comfortable, and pleasant experience for every guest. Key Responsibilities Guest Rooms & Bathrooms Make beds, dust, sweep/mop/vacuum, wipe surfaces, clean mirrors/windows. Deep clean and sanitize bathrooms, fittings, and toilets; restock amenities & towels. Check lights, AC, TV, remote, kettle, and report maintenance issues immediately. Replace linen as per standard; segregate soiled linen and send to laundry. Arrange room setup as per room type; ensure zero leftover personal items. Public Areas Clean and sanitize corridors, staircases, elevators, lobby, banquet pre-function, back-of-house areas, and public toilets on schedule. Maintain floor shine and glass cleanliness; manage dustbins and waste segregation. Operational Discipline Update room status in PMS (Asiatech)—Vacant/Occupied/Dirty/Clean/Inspect—promptly after each task and coordinate room releases with Front Office. Follow cleaning checklists, chemical usage & dilution standards, and color-coded cloth/mop policy. Handle Lost & Found properly: tag, log, and hand over to Front Office. Maintain housekeeping trolley: stocked, clean, and parked safely. Monitor and record consumption of linen, guest supplies, and cleaning agents; prevent wastage. Support turn-down service and quick room turnarounds during peak hours. Adhere to Hygiene, Safety, and PPE guidelines; report accidents/near-miss immediately. Guest Interaction Greet guests courteously; respond to requests (extra towels, pillows, amenities) promptly. Respect guest privacy and security (knock-announce—“Housekeeping”—enter only with permission). Standards & KPIsRoom readiness TAT: Vacant clean ≤ 30–35 mins; Departure ≤ 40 mins (typical targets). Public area checks: Hourly for high-traffic zones, every 2–3 hours for others. Quality: Internal room audit score ≥ 90%; zero safety violations. Complaints: ≤ 1% of stays; all issues closed within 24 hours. Inventory variance: ≤ 2% on monthly counts (linen & amenities). Eligibility & Skills10th/12th pass preferred; hotel housekeeping experience is an advantage (freshers welcome with training). Basic understanding of cleaning tools, chemicals, and safety practices. Physically fit; able to stand/walk for long periods and lift up to ~15 kg safely. Simple English/Hindi communication; courteous and disciplined. Integrity, attention to detail, and teamwork. Work ConditionsUniform & grooming as per hotel policy; mandatory PPE (gloves, mask when needed). Police verification and basic medical fitness may be required. Overtime/rostered off as per workload and policy.