Housekeeping Manager

The Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, guest comfort, operational efficiency, and team performance in line with hotel and Accor brand standards, while optimising costs, productivity, and guest satisfaction.

Key Responsibilities:

• Oversee daily housekeeping operations including guest rooms, public areas, laundry, and back-of-house facilities.

• Ensure rooms are prepared on time for arrivals, VIPs, and long-stay guests with appropriate amenities.

• Conduct regular inspections to maintain cleanliness, hygiene, and maintenance standards.

• Coordinate closely with Front Office, Engineering, and other departments.

• Handle guest requests and complaints professionally, ensuring service excellence.

• Control housekeeping budgets, operating costs, payroll, and inventory (linen, uniforms, supplies).

• Drive productivity through efficient workforce planning, multitasking, and use of technology.

• Identify cost-effective methods to support sustainable profit growth.

• Recruit, train, coach, and develop housekeeping staff to meet operational and brand standards.

• Foster a motivated, empowered, and high-performing team culture.

• Conduct performance appraisals and ensure compliance with policies, safety, and statutory requirements.

• Maintain departmental SOPs, budgets, reports, and vendor coordination.

• Ensure adherence to hotel policies, legal regulations, and health & safety standards.

• Demonstrate strong decision-making, problem-solving, and change management skills.

• Promote teamwork, continuous improvement, and guest-centric service.

• Represent hotel management professionally and support organisational goals.

• Bachelors degree in Hospitality Management or equivalent.
• Minimum 6 years of housekeeping experience with 2 years at a management level
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
• High degree of professionalism with sound human resources management and business acumen capabilities.