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Fairmont Hotels Resorts
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Housekeeping Executive

Housekeeping Executive

Fairmont Hotels Resorts

1 - 3 years

1 - 5 Lacs

mumbai pune khopoli

Posted:6 hours ago| Platform:

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Skills Required

housekeeping training pmp quality audit equipment design inventory control scheduling management staff training operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

People Management

Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.

Provide effective support to the team to enable them to provide a range of effective and efficient services.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Conduct on-going training and coach all the employees and ensure to maintain records.
Conduct briefing for Housekeeping Attendants.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same
Ensures adherence to company and hotel policies by all departmental employees

Financial Management

Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

Administration:

Daily closing stock of housekeeping store
Prepare store requisitions and draw items for general store
To update pending maintenance list
To monitor the performance of desk
Responsible for the operation of department in the absence of the EHK / AEHK.
Maintain the housekeeping store and stock record by constant updating of receipts and issues
To ensure items are ordered before they reach the defined reorder level.
Responsible for the periodical physical Inventory of items in store and circulation Uniform, linen, guest supplies, cleaning supplies, Operational equipments and capital equipments

Linen and uniform room:

Routine check on the condition of the linen and uniform and the quality of processing
Assign job to tailor
Inventory control of linen and uniform by conducting month end inventory
Quality audit replacing worn out items with new ones from store, and regular discards
Issue of uniforms for new staff
Strictly adhere to exchange procedure and loan procedures
Submit required reports to EHK
Ensure laundry, linen and uniform room are pest free
Ensures all maintenance are reported on time to engineering department and timely action is taken

Guest floors:

Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys
Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them
Plan for PMP schedule
Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms
To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme.
Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction
Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc
Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff
Reporting defects in all areas and regular follow up with engineering department on pending maintenance
Reporting irregularities on the floor to EHK Occupancy reports, damages, missing items, Lost and found properties of guests.
Responsible for effective mini bar management as per organization s standards by checking and replenish mini bar and produce dockets for posting
Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same

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