Hotel Reservation Executive

Job Responsibilities of Hotel Reservation Executive

• Handling Reservations
• Manage guest reservations through phone, email, online portals, and walk-ins.
• Update and maintain room availability in the property management system (PMS).
• Confirm, modify, or cancel reservations as per guest requests.
• Guest Interaction & Assistance
• Provide accurate information about room types, rates, packages, and hotel facilities.
• Respond promptly to guest inquiries and resolve booking-related issues.
• Offer upselling and cross-selling options to maximize revenue (e.g., higher room category, F&B packages).
• Coordination & Communication
• Coordinate with front office, housekeeping, and other departments to ensure smooth guest experience.
• Maintain proper communication with travel agents, corporate clients, and online booking partners (OTAs).
• System & Documentation
• Accurately enter guest details into the hotel reservation system.
• Maintain daily reservation reports, occupancy forecasts, and cancellation records.
• Ensure compliance with hotel policies regarding payment, deposits, and cancellations.
• Customer Service & Relationship Management
• Maintain a professional and courteous manner with all guests.
• Address complaints or special requests efficiently.
• Build rapport with repeat guests and corporate clients.
• Revenue & Sales Support
• Assist in achieving room revenue targets through effective selling techniques.
• Monitor and manage overbooking situations strategically.
• Support the sales team in handling group bookings, conferences, and events.
• Compliance & Standards
• Follow brand standards, hotel policies, and reservation procedures.
• Ensure guest confidentiality and data protection.
• Should have experience in relevant field.

Job Type: Full-time

Pay: ₹13,000.00 - ₹14,000.00 per month

Work Location: In person

Speak with the employer
+91 6000853358