Hotel Receptionist

Main Responsibilities Guest Relations & Check-in/Check-out, Greet guests warmly and professionally upon arrival. Perform check-in and check-out procedures efficiently. Confirm guest reservations, process payments, and issue room keys. Address guest queries, concerns, or complaints promptly and effectively. Upsell hotel services or room upgrades when appropriate. Front Desk OperationsManage incoming calls, emails, and walk-in inquiries. Maintain accurate guest records and update information in the property management system (PMS). Handle bookings, cancellations, and modifications. Maintain the reception area in a clean and organized manner. Manage guest requests and coordinate with relevant departments for timely service. Administrative Duties Maintain daily front office reports and logs. Handle cash, credit card transactions, and maintain daily cash register balances. Prepare invoices and process billing. Assist in maintaining records of occupancy, room status, and daily revenue. Support in compiling guest feedback and satisfaction data. Coordination and CommunicationLiaise with housekeeping, maintenance, food & beverage, and other departments for seamless guest experience. Report any issues or emergencies to management immediately. Coordinate with travel agents and tour operators if needed. Security and Safety Compliance, Verify guest identity as per hotel policies. Monitor guest access and maintain lobby security. Comply with fire and safety procedures and hotel security regulations. Skills & Qualifications Proven experience as a hotel receptionist or front office executive is preferred. Excellent verbal and written communication skills. Strong interpersonal and customer service skills. Proficient in MS Office and hotel PMS software (e.g., OPERA, IDS, etc.). Ability to multitask and remain calm under pressure. Well-groomed and professional appearance. Diploma or degree in Hospitality Management or a related field is an advantage.