Hotel Operations Manager

We are looking for a dynamic and experienced Operations Manager to lead property operations at our VOYE HOMES location in Kanthaloor. The ideal candidate must have a strong background in hotel operations, guest handling, and team management. If you are passionate about hospitality and have the drive to deliver exceptional guest experiences in a scenic location, we want to hear from you!

Key Responsibilities

• Oversee day-to-day operations of the property
• Ensure high standards of guest service and satisfaction
• Supervise housekeeping, maintenance, and front office teams
• Monitor occupancy, manage bookings, and handle guest check-ins/check-outs
• Coordinate with the central team for reporting, supply chain, and staff needs
• Handle guest escalations and resolve complaints professionally
• Maintain hygiene, safety, and property upkeep standards
• Implement and monitor operational SOPs

Requirements

• Minimum 02 years of experience in the hotel/hospitality industry
• Strong leadership, organizational, and problem-solving skills
• Ability to work independently and manage a team
• Good communication skills in English, Tamil and Malayalam (Hindi is a plus)
• Willingness to stay on-site at the property

Perks

• Opportunity to work in a peaceful and scenic hill station
• Growth opportunities within a fast-growing travel brand
• Accommodation & food can be provided (if needed)

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Munnar, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Operations: 2 years (Required)

Work Location: In person

Expected Start Date: 15/08/2025