Hotel Manager

As a Hotel Manager at Shilton Hospitality LLP, you will be responsible for overseeing the daily operations of the hotel to ensure exceptional guest experiences, efficient operations, and maximum profitability. Your role will require you to lead, train, and motivate staff to deliver a high level of service and productivity. You will manage budgets, financial reporting, and cost control to achieve revenue and profit targets. Additionally, you will develop and implement strategies to increase occupancy, average daily rate (ADR), and guest satisfaction. Ensuring compliance with health, safety, and legal regulations will also be a key aspect of your responsibilities. Your key responsibilities will include overseeing daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance departments. You will collaborate with the marketing and sales team to promote the hotel and attract new business. Handling guest complaints and resolving issues promptly and professionally will be crucial. You will also be responsible for monitoring and maintaining the quality of facilities, amenities, and services, managing vendor relationships, negotiating contracts, and maintaining records while preparing reports for senior management. To qualify for this role, you should ideally have a Bachelor's degree in Hospitality Management, Business Administration, or a related field. Proven experience in hotel management or a similar role is required. Strong leadership and people management skills, excellent communication and interpersonal abilities, financial and business acumen, proficiency with hotel management software, knowledge of health and safety regulations, and customer service best practices are essential. Flexibility to work various shifts, including weekends and holidays, is also necessary for this position.,