Job
Description
Hotel General Manager Roles & Responsibilities 1. Strategic Leadership Develop and implement long-term business strategies to drive revenue, occupancy, and guest satisfaction. Set operational goals in alignment with the company’s vision and market positioning. 2. Operational Oversight Oversee daily operations across all hotel departments – front office, housekeeping, F&B, maintenance, security, and administration. Ensure smooth coordination among departments for efficient guest service. 3. Financial Management Prepare and manage the hotel’s budget, monitor expenses, and drive profitability. Analyze financial reports (P&L, RevPAR, ADR, GOP) and make cost-effective decisions. 4. Sales & Marketing Work closely with the sales and marketing team to increase bookings, events, and corporate tie-ups. Approve promotional campaigns and pricing strategies. Monitor competitor activity and market trends. 5. Guest Experience Management Ensure high standards of service quality and guest satisfaction. Handle VIP guests and critical guest complaints personally. Implement systems to monitor feedback and improve service delivery. 6. Human Resource Management Lead, mentor, and evaluate department heads and staff. Approve recruitment, training programs, and performance appraisals. Foster a positive and productive work environment. 7. Compliance and Safety Ensure compliance with legal, health, fire safety, and environmental regulations. Oversee audits and licenses, and manage risk assessments. 8. Maintenance and Facility Management Ensure upkeep of the hotel infrastructure, equipment, and property. Oversee contracts with third-party vendors for maintenance and upgrades. 9. Stakeholder and Owner Relations Regularly report hotel performance to owners, board members, or management companies. Present financial summaries, progress reports, and improvement plans. 10. Crisis and Emergency Handling Lead the team during emergencies (e.g., guest safety issues, equipment failure, natural calamities). Ensure readiness with evacuation plans, staff training, and insurance coverages.
