Hotel Executive Assistant Manager (EAM)

Job Title: Executive Assistant Manager

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Working Hours:

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Experience Required:

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Job Summary:

Executive Assistant Manager

This leadership role is pivotal in maintaining high service standards, enhancing guest satisfaction, and driving operational success while aligning with organizational goals.

Key Responsibilities:

• Oversee day-to-day hotel operations and support the General Manager in all operational matters.
• Assign duties to Heads of Departments (HODs) and monitor performance to ensure compliance with hotel policies and standard operating procedures.
• Act as the hotel’s Public Relations representative to promote the property within the hospitality industry, local community, and trade associations.
• Monitor guest feedback across platforms such as Guest Assistance, Expedia, and Engine, and drive the service recovery process.
• Ensure full compliance with all operational controls, SOPs, policies, and service standards.
• Resolve guest complaints promptly and implement effective service recovery strategies.
• Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.
• Foster owner loyalty through proactive communication and by delivering consistent business results.
• Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.
• Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.
• Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.
• Ensure effective and timely communication regarding hotel policies and procedures.
• Be available 24/7 to respond to any guest or staff emergencies.
• Collaborate with the sales team for corporate client handling and new client acquisition as needed.
• Perform any other duties as assigned by the General Manager or senior management.

Who Can Apply:

Only candidates who meet the following criteria will be considered:

• Minimum of

  5 years of experience

  in a managerial role within hotel operations.
• Proven leadership, organizational, and communication skills.
• Ability to work night shifts (7 PM to 4 AM IST), Monday through Saturday.
• Strong problem-solving skills and a guest-first mindset.

What We Offer:

• Competitive salary package
• A collaborative and supportive remote work environment
• Opportunity to work with a dedicated and professional team