Hotel Executive Assistant Manager (EAM)

• Assist the GM in all aspects of business planning.

· Responsible for all aspects of operations at the hotel and provides support to the General Manager.

· Ensure that the property operates smoothly and provides an exceptional experience for all guests.

• Executive Assistant Manager Assigns duties to HODs and observers’ performance to ensure adherence to hotel policies and established operating procedures.
• Acts as the hotel’s public relations director and promotes the property within the hotel industry, local community, and trade associations.
• Monitor the Guest feedback on OTAs like Trip Advisor, OTA’s, etc.,
• Resolving guest complaints and service recovery process.
• Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Ensures the objectives and goals of organization and property owners work together to achieve brand positioning and success.
• Maintains accurate records including cash flows sheet, guest floor limit, AR aging reports, Direct billing, etc.
• Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
• Assist GM in key property issues including capital projects, guest service, and refurbishment.
• Performs daily, weekly, and monthly property inspections.
• Builds strong working relationships and communications with hotel staff, HOD, and other departments to ensure maximum operating effectiveness and fulfilment of special event needs.
• Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas.
• Ensures effective, timely, and accurate communications flow about hotel policies and procedures.
• Must be available 24/7 in case to respond to any guest or employee emergencies.
• Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
• All Other duties as assigned by the General Manager or Management.