Holiday Expert

Job Title: Holiday Expert – Customized Tours / FIT
Location: Cochin, Trivandrum & Palakkad
Experience: Minimum 1 years in a similar role

Job Summary:
We are looking for an experienced and enthusiastic Holiday Expert – Customized Tours / FIT to join our team. The ideal candidate will be responsible for designing tailor-made travel itineraries, providing personalized travel solutions, and ensuring excellent customer satisfaction.

Key Responsibilities:

• Design and curate customized domestic and international holiday packages based on client preferences and budgets.
• Handle end-to-end tour planning, including itinerary creation, costing, hotel selection, and activity coordination.
• Communicate with clients to understand their travel needs and provide suitable travel options.
• Coordinate with suppliers, hotels, and local partners for smooth tour operations.
• Prepare quotations, respond to inquiries promptly, and follow up for closures.
• Ensure all bookings are accurate and confirmed within deadlines.
• Maintain strong product knowledge and stay updated on destinations, hotels, and travel trends.
• Provide exceptional customer service before, during, and after travel.

Requirements:

• Minimum 2 years of experience in holiday planning, preferably in customized tours/FIT segment.
• Strong communication and interpersonal skills.
• Good knowledge of destinations, hotels, and tour operations.
• Proficiency in MS Office and travel software tools.
• Customer-oriented approach with attention to detail.
• Ability to multitask and work under pressure.

Education:
Graduate in Travel & Tourism, Hospitality Management, or related field preferred.

Location:

• Kochi
• Trivandrum
• Palakkad

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off

Work Location: In person