Hiring For Technical AND Application Support - ONLY Experienced

Foundever

1 - 6 years

5 - 6 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

l1 support service desk helpdesk technical support application support it helpdesk it service desk technical helpdesk international technical support technical voice process software support l2 support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi,

We are hiring skilled Technical and Application Support Specialist to join our team. This role is ideal for a dedicated problem-solver with a background in technical customer service who thrives in a fast-paced environment.

Salary & Benefits

Experience(1yr to 2yr) - 32k take home per month(Salary not negotiable)
Experience (2yrs & above) - 40k take home per month (Salary not negotiable)
Work from office with free transportation for both pick and drop(*25km radius)
Should be able to work in night shifts
Fixed week offs on saturdays and sundays
Should be able to join immediately

Required Qualifications

1 year and above of experience in a dedicated role such as Technical Support, IT Helpdesk, or Application Support.
Proven expertise in troubleshooting enterprise-level applications, operating systems (Windows/Linux), and basic networking concepts.
Excellent verbal and written communication skills; the ability to maintain composure and clarity

If interested ,pls share your resume through whatsapp to Pavithra @ 7845935727 or email to pavithra.kannan@foundever.com

Key Responsibilities

Provide Tier 1/2 technical support for our core applications and systems via phone and email.
Diagnose, troubleshoot, and resolve complex software, hardware, and system application issues.
Exhibit exceptional written and verbal communication skills to effectively translate complex technical jargon into clear, actionable advice for non-technical users.
Document all support requests, troubleshooting steps, and final resolutions accurately within the CRM/ticketing system (e.g., Jira, ServiceNow).
Manage customer expectations regarding resolution times and communicate status updates proactively.

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