Hiring For International Voice process ( Freshers / Experienced )

0 - 5 years

3 - 4 Lacs

thane navi mumbai mumbai (all areas)

Posted:1 week ago| Platform: Naukri logo

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Full Time

Job Description

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Interested candidates can apply with their updated resume to syed.muzammil@sutherlandglobal.com or whatsapp resume on 6361117171

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our voice process team. The role involves handling customer queries, resolving issues, and delivering exceptional service via phone calls in a professional manner.

Key Responsibilities

  • Handle inbound calls to assist customers with queries, requests, and complaints.
  • Provide accurate and timely information to customers.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Log and update customer interactions in the system.
  • Escalate unresolved issues to the concerned department.
  • Meet quality and productivity targets as assigned.

Required Skills & Qualifications

  • Minimum HSC required
  • Excellent verbal communication skills in English
  • Good listening and problem-solving skills.
  • Basic computer knowledge and typing skills.
  • Ability to work in rotational shifts (including night shifts if applicable).

Benefits

  • Attractive salary + incentives + Overtime + Transport allowance
  • Growth and career development opportunities.
  • Supportive team environment.

Interested candidates can apply with their updated resume to syed.muzammil@sutherlandglobal.com or whatsapp resume on 6361117171

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com

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